Not happy with Fido services
I am a new customer since a month and I am not happy with the fido services. I am thinking of cancelling this account and move to a different provider. Although I already paid the bill for January, I...
View ArticleData is N/A
I switched to the 10 gb for $60 plan. I downloaded the Fido my account app to track usage. Unfortunately all it shows for data is “N/A”. I have paid my first bill, reinstalled the app, tried logging in...
View ArticleData top up
Tried texting OPTOUT 339 to remove all my data top ups - had 3 seperate top ups - but its saying it’s not recognizing this option ..representative from Fido says she can’t do it herself -has to be...
View ArticleHow to remove Add Ons off my plan
I added 2 Data top up Add ons couple months ago and I see I'm still being charged for them and I cant figure out how to remove them off my plan. Ive gone to change my plan on the Fiso app and site and...
View ArticleMessenger Confirmation?
I have been waiting since Oct 30 for my data to be straightened out. Today I received a message to top up??? No thanks - I want the 4GB of data, that was offered and I agreed to Oct 30, added. I can't...
View ArticleChange Fido to Speakout but keep the old number
Hi there , Now I am using Fido number but I want to change to Speakout ( Prepaid Sim ) and keep my old number. Can you help me to cancel Fido service and transfer to Speakout. Thank you
View ArticleNew Pulse plan and lost Voicemail
I also have noted that after activating the new pulse plan that my voicemail has been deactivated and nowhere to be found. Please help!
View ArticleCancelling fido
Hi! I am in an another country right now and i am not planning to go back to canada. So i want to cancel my fido. How can i do it?
View ArticleUsing Phone in HK
I don't have a Pulse Plan. Use my own Phone and am on no Contract. Am a long time Customer. How do I use my phone in HK while retaining same number? Thanks
View ArticleCancellation
HelloI tried to cancel my phone,but I couldn't. Even I tried to contact to customer service directly but for some reasons, they didn't answer the phone.Then i left Canada last week, so I can't call...
View ArticleHelp!!!
I am beyond frustrated with this company i am trying to speak to someone about my account and i have tried multiple times this week, currently on hold right now for 44 mins. Who the hell can answer my...
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Can't get through
I have been trying to reach Fido for about 2 weeks and not able to get through to them. My data miraculously finished within 2 the first 2 weeks of my billing cycle and i have been trying to reach a...
View ArticleCancellation
will you please cancel all of my plan I tried so hard calling the service center, but it keeps telling me it's busy I've left Canada a week ago and i really want to make sure I do not pay for another...
View ArticleRoaming
I’m traveling to the US for 5 days. How do I deal with roaming? How do I know if I’m on a “pulse” plan. I’m not on a two year contract
View ArticleCharge on cancelled account
Hi guys, I got an email this morning saying I owe $34. Why is Fido charging me on my cancelled account before the 15 days and they are charging me $34 for the activation fee and unused services. Has...
View ArticleCan I get customer service to call me...NOW
Been trying to get ahold of a Fido rep in the last week and no response. Granted, it's the holidays so I understand the delay, but still, 1 week is too long.
View ArticleI want to change my plan to pay less each month
hello, I am a customer of Fido for 4 months now. I would like to change my plan so that I can pay less each month. I am not even close to my talk, text and data limits. Help me to see my options here? Thx
View ArticleDeactivating Number
Since Livechat is down and phone support line make me wait for hours... Ill just post it here hoping someone will reach me. 1. I am leaving Canada for next 2+ years so I want to deactivate my phone2....
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