cancel line
I am moved ouof of Canada. I don't want the FIDO post paid connection active. It is very hard to get customer service to cancel the line out side Canada. I have scheduled call-back 2 times but didn't...
View ArticleI need to share my terrible experience with Fido
Two months ago, I ordered a certified pre-owned phone from Fido.ca and upgraded my plan. After waiting for six weeks with no updates, the status still showed “In Progress.” No emails, no texts—nothing....
View ArticleCan't Find the Final Payment Method
I am currently preparing to return to my home country due to a family emergency. Although my departure date has not been finalized yet, I would like to cancel my Fido service in advance as part of this...
View ArticlePlease fix my bill
I have bought two iphone online. Both of them were supposed to have service fee waived. But i got charged for one of them. I was tol it will be fixed on the next billing. It's been 2 billings after...
View ArticleYet to receive QR code to setup E-sim
Hello, I just purchased a new data plan and I picked the e-sim option. I have received the welcome email, as well as the email containing the agreements but I am yet to receive the QR code or...
View ArticleSpeak with a live agent
I have scheduled 3 call backs but didn't get any. I tried chatting with a live agent through Ask Jack and it says no longer available on multiple occasions. I want to close my account because this is...
View ArticleRoaming charges when data is off
My son is travelling and has data turned off and is on airplane mode. I just got an alert via email from Fido that he is roaming. How is this even possible and how do I ensure we are not charged?
View ArticleIncorrect cell phone bill
When my son broke his phone, I spoke with fido and (to my understanding) paid $5 to suspend his account until he got a new phone. Instead, for 2 months we've been charged $7 each time for this non...
View Articleimpossible to talk to real person without waiting days...
Worst customer service every Switching to public mobile but wondering if FIDO will match their deal for 5G 15 year customer and they just don't care
View ArticleIs anyone getting spammed by backorder emails?
I get it, my order is backlogged but the attachment nor the email even states when the actual delivery date will be but every 4-6 hours it'll sure send me another copy of that email stating my phone is...
View ArticleRoaming Charges
Hi I’m in europa now, my Fido phone number is xxx-xxx-xxxx Fido account .xxxxxxxxxWlodzimierz Xxxx Do not enroll me on Roaming, please deactivate roaming on my account. I would like to pay par use....
View ArticleRequest to Cancel My Fido Account (Currently Outside Canada)
I would like to request the cancellation of my Fido account.I am no longer in Canada and have attempted to contact customer service by phone several times, but my account has not yet been cancelled....
View ArticleRoaming charges for incoming text
I'm travelling abroad at the moment and yesterday turned on my eSIM so that I can receive a text from a bank while keeping data roaming turned off. Immidietly I got a "Welcome abroad!" email and text...
View ArticleHow can I reach out customer service out of Canada?
Hello, I am currently out of Canada and would like to cancel my mobile phone plan. However, I am unable to make phone calls at this time. Please let me know how I can proceed with the cancellation...
View Articleunhappy customer
before my bill used to be 80 month and now they are charging me almost 200 a month and im a 2 year contact!!! what a rip off
View ArticleProblems with phone bill
Hi i am a loyal customer with fido .I have lost my phone and i keep my pin written down on paper in phone case. I finally receive phone again i have a phone bill i was shaken by long distance charges....
View ArticleHome Phone on 3G Network
Hello,I signed up for Fido Home Phone years ago for my senior mother. Recently we've been getting a pre-recorded message whenever we make a call from the home phone, saying Fido's 3G network will be...
View ArticleRequest to Download my Old Bills from 2021 to 2022
Hi everyone, I strongly need help since I had reached out to many Fido Staff, and no one could help me with my request. I was with Fido a long time ago until 2022, and now I would like to review and...
View ArticleUnlock phone bought here before 2017
Need to unlock an old pre 2017 phone i had from Fido. I am no longer a customer or client but still wish to get this thing unlocked to use. I cannot get thru the virtual assistant and there is no way...
View ArticlePhone upgrade plan
Hello, I am wondering does Fido offer 12 month contracts on getting one of the new iPhones? Ive been a customer with them now for 12 months, however my current visa expires in 12 months, I am planning...
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