No one can hear me
Hi, I'm not sure what's happening or even when it started but when I phone people, they pick up but can't hear me at all. I bought a Huawei Y6 and it's been a great phone until this. I took out and put...
View ArticleOutgoing Call Display Name
I added a FIDO line on the 5GB/$60 plan recently to my account (my existing line is a data-only tablet line). For some reason the new line does not send Call Display Name when I make a call. (I do have...
View ArticleCharges after cancellation
Hi, I cancelled my contract by December 15th and Fido also confirmed that. My monthly cycle starts at the 9th each month. On the bill from December 9th, it charges the full month. Is that correct and...
View Articlesmall talk and text plan sale - $40/month for 24 months
Hello I just signed up with Fido the other night during the boxing week sale. I picked a new phone (samsung a5) and the small plan (talk and text) that's currently on for $40/month for 24 months (save...
View ArticleNew customer sim shipped to UPS access point instead of ship to address?
I am a new customer, and I ordered a sim for the promo BYOP plans. For some reason, it was delivered to a UPS access point, instead of the shipping address I registered online with. First, I have to...
View ArticleI Can't reach anyone at Fido.
Last message i received from Chad was about 48 hour's ago. Also tried Twitter. Hey Mario! We're very sorry for the delay! It's the holiday season and we're receving a TON of requests for plan changes....
View ArticleNew Account Set Up
I took advantage of the deal last week for 10GB for $60 / month. It is a great deal. Getting an account and phone set up took approx. 4.5 hours and 3 separate visits to the same kiosk. This does not...
View ArticleTrying to rech CS for last 4 days!!!
Thats just rediculos! I am trying to reach CS for the last 4 days!Thats just unacceptable! I am being FIdo customer for 15 years!
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Spotify activation error
I was trying to activate my 2yr Spotify sub today (on my phone's mobile network, apparently that's crucial ) but kept getting this error in a pop-up box: "Attention!Uh-oh. We ran into a bit of problem...
View ArticleActivate new sim card but don't have the old one!
How can I activate my new sim card without having the old number (the nubmers are wiped off from the old one) is there a way to see the sim number on a locked sim phone? Thanks
View ArticleNumber porting
I recently transferred over from telus to Fido and requested to have my number ported. It has been over 48hrs since and my number still hasn’t been ported. I talked to a Fido representative this...
View ArticleHours of Operation Today? Dec.25
I lost my simcard during my travel and now back to Vancouver. Bought my simcard last night and want to activate it online but do not know my old simcard number. Is Fido open today? And what time in...
View ArticleOld sim card invalid
How do I activate a new sim if the online service keeps telling my my old sim is invalid...i have checked the numbers multiple times and they are correct. Customer service is closed and I don't want...
View Articlecancel Spotify
I paid for the $9/month for spotify, but right after paying for it, i needed to login into the account to activate it but each time it gives an error message saying try again later. It wont even let me...
View Article3 Lines - No support or customer loyalty. Moving to another carrier!
I have been trying to change my plan to 10GB $60 since last week with no luck. Online chat doesnt work and its taking forever to get hold of a rep. Currently, I have three lines on my account and data...
View Article5+5 gig for 6p
I signed up with fido assuming it was 10 gigs total. It seems that it is just 5 gigs with 1 free hour every day 5 times a month. What kind of nonsense is that. Seems like I'll be returning the phone...
View ArticleNetwork Unlock Code
I sent this to over 48 hours ago. No response. Can anyone here help me outI flew with Philippine Airlines and they gave me a Globe Traveler SIM. I inserted it into my phone and its asking for a...
View ArticleCan’t get through to CSR
I have been constantly calling and trying to get through the live chat to no avail... is this happening with any of you as well?
View Article2GB data bonus
Hi, for the $70 text talk data medium plan: it says there is a 2 GB bonus and $10 off for 12 months. Is the 2 GB extra permanent, or just for 12 months?Also, the web site says that I have to go instore...
View ArticleFido phone plan.
Hi, I just change my plan to 60 dollars plan. I suppose to get 10G data. But now I only have 5G. Your phone is very hard to get through. Please help me on this issue asap.
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