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Outgoing Call Display Name

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I added a FIDO line on the 5GB/$60 plan recently to my account (my existing line is a data-only tablet line).

 

For some reason the new line does not send Call Display Name when I make a call. (I do have the option to change what it is displayed [from the online MyAccount]; but no matter what I change it to it still doesn't work.

 

Fido Chat tells me there is no outgoing block on my account and it should work.


Fido Chat tell me they cannot troubleshoot further and I need to call into 888-481-3436.  But - unfortunately, the 1-888 automated system keeps hanging up on me every time I call in and what to speak to a human.)

 

Any ideas?


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