OK I have an ongoing problem with Fido Home Phone billing that is proving quite frustrating. I signed up for the $6.50/month for one year promotion. From day one that it was active, online it showed $13.00/month as my rate. I have been in contact with Fido several times now, and it was supposed to be rectified with the start of my billing cycle but yesterday and today I see that it still says $13.00/month. I just got off the line with a chat guy and now he says system maintenance prevents him from doing anything about it, I've got to contact Fido later. I don't get it...it's 2016. He could not have just taken a note? Videotron sorted out an account problem during system maintenance without my having to contact them again and their customer service usually sucks. I have better things to do than to repeatedly contact Fido to fix a mistake they made.
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