A month ago, I requested to switch from my $35 + $30 6GB grandfathered plan to the promo BYOD $40 4GB plan. Everything was agreed upon with the CSR, and I got the following email confirmation that on Dec 18th, my new plan will be activated.
Few hours later on that day, I got another plan change confirmation (below), which states that I have my old $35 voice plan activated on 2014. I did not pay too much attention to that, since it's effective year 2014.
Lo and behold, on the Dec 18th, my data was disabled. I checked my Fido account online, and it was indeed changed to the $35 voice only plan. I called in to Fido, and they said there's a technical issue, and my new $40 4GB plan will be activated in the next business day or so.
On the next business day, my new plan was still not activated, so I chat online with Fido. The CSR told me, that my new plan will only be activated on the 28th/29th of Dec (something about grandfather plan can only be changed on that day).
I was beyond mad, because I have never agreed to be on the $35 voice only plan. I need data for work, and I can't have no data for 2 weeks. So I asked them if Fido would be able to credit me with data passes during this period of time, and the CSR surprisingly told me they won't do that, even though it's 100% their fault that they left me 2 weeks without data.
Is this something that I can complain to Better Business Bureau? Since I have never agreed upon the $35 voice only plan.