I just went online to see what my option were for reducing my bill, and the CSR was incoherent, unhelpful, used language which leads me to beleive English was a second language (which I don't have a problem with if given clarification), and when I suggested that I would shop around for better deals, he just signed off with "For sure, best of luck finding that. Cheers" and closd the chat.
I was pretty sure that I would look around for better deals (which WIND seems to have at present), but this interaction has most definitely pushed me away from FIDO... well done Fido!
***Edited to add Labels***