Clik here to view.
How-to: Reset your Fido.ca password
Hey Community, Already try all the combinations that would normally make up your password, but still no luck? We got you! Here’s a guide to help you reset your Fido.ca password. IF YOUR USERNAME IS AN...
View Articleblock msg sent to landline
I am wondering if there is a way that I can prevent my phone or my account from sending text msg to a landline since there is a $0.25 charge to each msg sent. ***Edited to add labels***
View ArticleCountry listed on Roaming Pulse but does not cover roaming
Why country Azerbaijan on zone 2 listed for roaming puls eligible plan but in reality it does not cover roaming puls on international destination list When you select the countryAlso wonder if it is...
View Articlewhat is the different between Plus7 and Plus 10 Plan?
what is the different between Plus7 and Plus10 Plan? phone price only available with Plus7 , plus15, plus20 & plus25 plan. so where is Plus10 plan? ***Edited to add Labels***
View ArticleTrading my Sky phone
Hi I'm trying to trade my Sky phone for new S7, I went to store and Sky manufacturer is on the list but my phone model is not, I bought phone as temporarly phone month ago and it is new model , ones on...
View ArticleVoicemail problem
I have voicemail and it no longer picks up calls. It worked fine until about a month ago. I can access my voicemail, but no one can leave a msg as it doesnt pick up the call? I have called several...
View ArticleMulti SIM card for prepaid plan
Hello I am already a customer of Fido as I have an active prepaid sim card. I'm planning to buy a new phone and I want to use it with the same account, number and prepaid plan. So I ordered online a...
View ArticleCall forwarding - from Iphone5S.
Hi,Tried to initiate call forwarding for my iphone5S.1. Fido customer service associate advised to dial *21*(10 digit number where call needs to be forwarded)#. I did that with 10 digits and 11 digits,...
View ArticleClik here to view.
Fido took money through Interac Online, but did not refill my prepaid fido...
I just used interac to refill my fido prepaid, but the website shows "opps, an error occured", and my prepaid is not refill. But fido withdraw the amount of the refill from my bank account ! What...
View ArticlePort out existing number and reactivate cancelled account with another number?
Hi,I have 2 phone numbers (1 with Fido and 1 with Chatr). I ported out my Fido number to Telus today because of an irresistibles Employee deal. Now that my Fido account being cancelled and I am...
View ArticleResolved
I recently called the customer service number to see about changing my plan to include more data every month as I've been regularly going over. The rep. I talked to quoted me an almost $400 fee for...
View ArticleMarketing Opt-out
Is there a global control at fido.ca to unsubscribe from fido (sales) emails? ***Edited to modify title and add labels***
View ArticleReferral History not available
Unable to see refer a friend historyerror message :"OH-OH! Some error occurred. Please try again later. ";( ***Edited to add labels***
View Articlefido dollar unfair practice
I took many years earning my fido dollars as I had been a Fido user before its inception. I have now had them all taken away because I did not use them in a few month time frame.I feel I am not being...
View ArticleFIDO Phone Repair Nightmare! PLEASE help
i brought my phone to the Richmond Centre Fido store in Richmond BC so that they could send it in for repair for me. This was near end of May 2016, we are approaching mid Aug and I still have not...
View Articleiphone Promotion SMS text
I just got a SMS text saying it's Fido and they are doing a promotion of an extra $120 off if you sign a new 2 year plus 15 plan. First, just wanted to know if this is a hoax, because it doesn't show...
View Articlestudent plan
I am wondering if Fido has any student plan available to college/university students. **edited to add label
View ArticleClosing fido
Hey, I moved out of Canada and closed the account 2 months ago. But I'm still getting bills in my email. How do I stop this?
View ArticleChanging account holder name
Hi, I am currently responsible for my mom's prepaid/online account and would like to change the name to match the billing information. Is it possible to get it changed? ***Edited to add Labels***
View Articlefido bill
my daughter has her phone with wind she pays 64.00 per monthdownloads constantlytexts constantlygoogle searches constantly I do not search on my phone, I do not download on my phone, I do not play...
View Article