Why my transaction didn't go through
I have texted 3282 to 3339 for data Top-Ups, yet it replied about "We are not sure what happened, but your transaction didn't go through...". Neither it works when I texted "1" or "2". ***Edited to...
View ArticleTemporary account suspension message
Hi , i got a txt message at 2:30 am from this number 12036527822 and i wonder if it's a scam ,at 2:45 am i went to check the account online and did not work but at 6:30 am i when to check my account...
View ArticleLocal incoming call charges
Can someone explain me, but I need a further explanation, why I have been charged for Local Incoming Calls ?????????? I was geographically in my local area of Vancouver, BC. So I don't understand why I...
View ArticleVisual Voicemail
My phone crashed in the US and I bought a Verizon unlocked Galaxy J3. Can't send MMS or retrieve messages. The J3 was introduced in the spring. The data settings are current but no success. Help!...
View ArticleOne time bill payment by credit card
I can not refill my balance by one time bill payment by credit card. it just said that "OOPS,that does not seem to be working!" and my all informations is correct.
View ArticleFido Roam on a non-Pulse plan
Hello Community, Fido Roam appears to be only available to customers with Fido Pulse plans. Has anyone been able to use Fido Roam with a non-Pulse plan? If so, how so? If not, why not? Hope everyone is...
View ArticleFido rewards eliminated ??????
I added another member with new purchase of Samsung-S7, New line smart plan and shoked to find after almost year that I am no more earning any rewards or kind of benefit against my use? Why not infomed...
View ArticleFido account reset after transfer of responsibility
Background: I've been with Fido and is the primary user of the account and number for almost 7 years now. When k registered for Fido, I just moved to Canada not too long ago, and was still considered a...
View ArticleDidn't get the Fido Tri-SIM Card as ordered
Help, I ordered the Fido-Tri-SIM card because I need it to fit a nano-size phone that I'm inheriting, but unfortunately what was shipped was a regular sized SIM Card. Am I responsible to cut this...
View ArticleCan't load fidodollars page
I've been trying to load the FidoDollars page (http://fido-rewards.ca/fidodollars_store), but to no avail. My connection times out and I've tried other browsers as well. When I try to redeem through My...
View Articleapproaching data limit text notice
I have 2 sons they are going over their data limit a lot lately ( they are away for the summer ) , I pay their bill , last week i was on fido chat and the rep. told me they should get a text message...
View ArticleMade a mistake with travel plan
I made a mistake with the Fido travel plan. Went to the USA on June 24th and thought I used my Fido dollars to buy a month long travel pack. However I made a mistake and apparently bought the travel...
View ArticleFACE BOOK LOGIN
This is a general warning to all about the way Facebook will data mine all your information from your use to login with FaceBook! Facebook takes all your information and that includes what accounts...
View ArticleNEW Fido Mastercard
Saw this when web browsing and was curious. look a little deeper and realized what a great deal this is for Fido Customers! Granted I haven't applied and used it yet but the offers are very inticing....
View ArticlePoor Signal after a move
I recently moved to a new address and I have poor signal. 3 bars in 5% of home.2 bars in 10% of home.1 bar in 25% of home.No service in 60% of home. The two devices I have do not have wifi calling...
View ArticleOn Pulse plan but can't connect Fido account to Spotify -
HelloJust signed up for new pulse plan and am trying to activate Spotify. I have gone through fido hub via data not wifi. Fidohub takes me to app store i download the ap sign up and the account says...
View ArticleUnpleasant, unacceptable and unbearable service experience with Fido
To whom may concern, Hello, I am a old and new customer of Fido, recently had a really bad service experience, it made me feel not only disappointed and upset, but also frustrated and even depressed,...
View ArticleCan I put my account on hold or freeze while abroad.
Hello, I'd like to know if I can put my phone contract on hold or freeze while I am abroad. Thank you
View ArticleToo Bad
Too Bad, but i guess it's time to leave and move forward. it's time for me to upgrade my phone, I called to see what's my options, they told me that i can't get a good phone with the plan i have...
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