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Why can't a big company like FIDO reverse a charge but instead offer you a...
I am still confused why after being on the phone for almost an hour last week talking with a Fido answer rep and getting an assurance that my bill will be properly adjusted, then suddenly I was still...
View ArticleI cannot log into Fido. (My Account)
I cannot log into Fido ***Edited to add Labels******Edited title***
View ArticleFido new website
The new format of the website is not easy to navigate. I don't think that it was designed for the average person who just wants to locate bill, how much time was used...the old format was much better....
View ArticleWhat are you spending your FidoDollars on?
I have ~F$250 to spend. I'm not interested in the available add-ons, travel packs, or (paying extra for) a new phone. Fido has an unadvertised $5/month MMS add-on, but I can't use my FidoDollars to pay...
View ArticleIs Wi-Fi Calling free?
Is the wifi calls are for Free ??! ** Edited to modify title + add labels **
View ArticleData Limit Reached
Hello! I contacted Fido by phone as my data had somehow jumped up to 6GBs over the last 24 hours when my limit it 500MBs. My data was turned off and locked so by Fido when this happened and I was sent...
View ArticlePoor reception in West Vancouver, BC-Upper Levels Highway
Hello , I was told by your representative that this is the place to post a major concern. Every day I travel on Upper Levels Highway in West Vancouver, BC. Between around 15th Street and Cypress Bowl...
View ArticleMoving to the U.S.
Hey, I'm moving from BC to the U.S. Is my remaining "Upgrade Today Fee" what I will need to pay to get out of my contract? Are there any other charges to cancel? Thanks ***Edited to add labels***
View ArticleFido stop prorated chages on first bill on my data only plan
Hello fido. i started my new service ( Data only )with fido middle of my billing cycle and on my first bill fido charge me full amount insted of protated charge they promis me, if user requested new...
View Article$50 plan
Hello I called earlier today to speak to a fido rep. He and I went through the various promos online and he informed me that the offer on the website for $50 for 500MB and 500Mins. The agent was not...
View ArticleVoicemail problem
how to set up a standard voicemail greeting? Like "you have reached 647-xxx-xxxx, please leave a message after the tone" ***Edited to add labels***
View ArticleUnused data
Hi, I am new in this community and would like to know what happen with the data that is not used at the end of the billing cycle, it is going to the trash or I can use it in the next cycle, or I will...
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New activation double data
Hi there, Just wonder why only the new activation can get the double data in same price but not us loyal users. Thanks **Edited to add tags and labels***
View ArticleData turned off abroad extra charges?
Hi,I'm abroad in UK, I turned off data and am not making calls or texts, just using phone to go on home WiFi.Are there any extra charges to my phone for using it outside of Canada?Thanks
View ArticleUnlock phone whole contract is still being paid
Hi fido,I want to unlock my phone I have had with you for 1 year and 9 months on a 2 years contract so that I can use it abroad in the UK with a UK phone company (living here now for 3 months). Can I...
View ArticleHow DO I check My Contract?
I've forgotten when my contract expires and I was wondering if there is still any data referring to when it started and when it ends. I'd like to check that out. ***Edited to add labels***
View ArticleWhat happened to my invoices?
Hi, Can I be pointed in the right direction to access my detailed invoices? They are no longer available on my account and neither is the option to make changes to the second line on my account - it...
View ArticlePlan Change!
I just called a representative today to change my plan and she said that i will be able to restart my phone at 12 a.m and all my new features will be there but i cant redeem my spotify premium and it...
View ArticleFirmware update of ZTE WF721
Hi, I'd like to schedule a firmware update for my ZTE WF721 device as the name display does not seem to be coming through. Can someone please PM me to help arrange this? Thanks,Raphael
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