Hello!
I contacted Fido by phone as my data had somehow jumped up to 6GBs over the last 24 hours when my limit it 500MBs. My data was turned off and locked so by Fido when this happened and I was sent a text message warning me of such. I have never gone over my limit this significantly and was looking for some answers as to how this could have possibly happened. I do not stream tv, movies or music on my phone. At work and at home I am connected to wifi and look at Facebook and Instagram on my phone sparesely as I have daily access to a computer to do so. I was told repeatedly there is nothing Fido can do to look into this which I find hard to believe is true. The person I was talking to on the phone gave me tips for an Apple device when I use a Samsung. I didn't feel like she actually made an effort to pull up my account and look into things properly. Is it truly not possible that Fido has no ability to look into what could have caused my data to exceed so rapidly or at least give me some sort of idea of what may have happened? I have been a customer since 2012 and expected much more assistance with this matter. It also is making me very suspicious as I have been called DAILY by Fido representative for the past 3 weeks to offer me a new plan that would give me 3GBs of data instead of the 500MBs I have now (for a larger monthly charge than where I currently stand). When speaking to the Fido representative on the phone yesterday about my data issue she even brought this offer up again. It made me feel like I was being done over by Fido to force me to pay more on my bill this month and sign up for a more expensive plan than I am already on.
Any ideas on this?
***Edited to add labels***