Does US travel pack work for multiple trips within 31-day period?
I'm taking two short trips to the U.S. in the same month (and returning to Canada in between). If I don't use up my US travel pack on the first trip, is it valid for the second trip? Thanks.
View ArticleWIFI Calling Issues
I am having issues with the WIFI calling features on my phone. Sometimes it seems to work correctly and at other times it will dial and connect calls, but neither I nor the person I am calling gets any...
View Article10% discount for adding a new line.
Hai, I jsut want to know my wife is already a existing cutomer in Fido but her previous 2 year contract is over. Now i want her number to be added as a new line for my number so we can have 10%...
View Articleunused ctn appear in my account profile
I`ve noticed my old inactive ctn now appeared in my profile page.. it is very annoying and confusing. Can someone remove it!!!!! Please.... coz it is an unnecessary info to customer. ***Edited to...
View ArticleOnline account not showing both numbers
Hi, Been with Fido since August. Transferred old number and brought my own phone. For some reason at the time I signed up, a bunch of account numbers were assigned to multiple people therefor never...
View ArticleRetention plans
Hey, so im currently on a fido smartplan with arround 300mb of data and 300 min canada wide talk, im a uni student and live in vancover and was looking at either switching to WIND as coverage here is...
View ArticlePoor choices for current loyal customers
Is it just me or has Fido stopped caring for their loyal customers and stopped giving out the awesome plans they once used to? I called today in hopes of switching over to the new $45 promo with 1GB...
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Never sent email to pay bill
Fido always sends me an email long before my bill is due and I never got one. I kept checking my email because I was expecting it.. So I long onto my Fido account and it was due 2 days ago! I've never...
View ArticleLoyalty smart plan?
My account lists my plan as a loyalty smart plan. Is there any way I can upgrade my current phone and keep that plan? Mike ***Edited to add labels***
View ArticleWireless Home Phone - Calls not getting through
Hi, I have two wireless home phone (WHP) lines for ~6 months now, they're great until this problem surfaced... We have a close relative with VOIP home phone who we exchange calls with often. At first,...
View Articleusage details
HiJust wondering how I get to see my account current activities and charges up to date I can see my prior's month billing details but nothing after that which will reflect all the activity after my...
View ArticleMoving from Standard Plan to Smart Plan for loyal customers
When I entered in Canada a permanent I chose fido as my 1st plan. Now my contract is going to expire and I checked from customer support and they offer me a 50$ smart plan being a loyal customer. He/...
View ArticleTrouble activating wi-fi calling
I've switched to Fido from Rogers (ported my phone number) and brought my own iphone 6 (bought directly from Apple). Everything seems to be ok except I can't activate wi-fi calling. I go to...
View Articlewhere is the "Change your SIM" menu?
We're trying to switch sim (for new phone) for an existing pre-paid plan. But are having trouble following these instructions: To change your SIM cardLog in to My Account.Click on Change your SIM card...
View ArticleWIFI Calling Issues
Hi, Someone currently experimenting an issue with the wifi calling? My wifi calling works fine since November without any issue and today my iPhone is not able to connect. I can activate the option...
View ArticleUnable to call local numbers
Hey all. I'm in Moncton and am unable to call a few local numbers. After I send the call, my phone pauses for a moment, then displays "Call Failed." I can call those same numbers via a landline without...
View ArticleVery poor reception as of Thursday (Mar 3) morning in White Rock B.C.
Spent 40 mins on the phone with tech support on (Mar 3) Thursday night as we lost cell reception on 2 phones in our home area all day.Its has now been 3 days and I have not recieved the callback...
View ArticleTravel packs
I would like to purchase a travel pack for 30 days starting March 10 to April 8, 2016, talk and text. ***Edited to add tags and labels***
View Article10% discount for adding a new line.
Hi Fido,I currently have a line with fido and and line with koodo, both in my name. I was wondering if i consolidated the two into one account (to fido, of course) would i get a 10% discount on both...
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