Getting 4G no LTE on my Galaxy S7!
Hello, As of recently I've only been getting 4G, no LTE. I checked the topic, and seems like the SVN has to be adjusted as I understood from previous posts.How do I get that fixed?Would that...
View ArticleNo Voicemail Notification
I recently upgraded my phone to a Samsung A5, with Android 7.0. Since doing so, I get absolutely no indication of voicemail waiting for me.My plan summary tells me I have Visual Voicemail and...
View ArticleNumber Change Online
Hi,When I try to change my number online, it kept giving me error and said that i have to check my voicemail. what should i do? Thank you, Thanh Nguyen
View Articlechanged my phone number
I changed my number but now my text messeges sent dont work. I still havent recieved a confirmation email.
View ArticleFido Roam - Calling to a Local Number on Fido Roam in another Country - Long...
Hi Fido, I have a question in regards to clarifying whether long distance charges apply for the caller who's calling a local number that's on fido roaming to another country. Context:Me and my wife...
View ArticleHome Phone Long Distance Value Pack
Hi Fido Any chance that fido revamp the long distance packs? For example add a 10 dollar pack to europe with 500 like telus has for their wireless home phone... Also i noticed on the fido page that u...
View ArticleMy account showing 19gb?
Hi, so I️ got the new 10gb/60$ plan. But on my My Account it’s showing 19gb. Anyone else having an issue where their my account is showing more gb or an excessive amount of gb compared to what their...
View ArticleAdding iPhone to my 60$ 10gb plan - what's the cost
Hi,I want to get iPhone 8 (the smaller one) added to my 10gb plan, how much would it cost, both the 64gb or the 256gb one?Thanks!
View ArticleOnline order. Chatting with too many people
Huge problem. On Jan 13 I ordered a new phone online , site froze so Jan 14 online got a rep. Finished the ordered. Was getting a Samsung Galaxy a5. He said we were all set. A few days later I...
View ArticleIf I switched over to the 10gb/$60 promotion do I get to keep the 10gb
If I switched over to the promotion plan do I get to keep the 10gb for as long as I keep the plan? Or does it go away after 24months leaving me with 5gb/$60?
View ArticleOverage Charges
Who do I speak to about getting a charge waived? My data plan has 1.5G and on Jan 3 I got a text saying you've reached your data limit. I checked my usage and it was at 500MB so I figured it was just a...
View ArticleStill terrible coverage in Willoughby area of Langley
Looking through the threads, I read one from 2 years ago that had the same issues I am experiencing now around 83rd and 207A Street. The coverage is still terrible. I'm in a 5th floor unit facing...
View ArticleLong time customer
I have been with FIDO since early 2000. I believe they were the first GSM only network in Canada with awesome customer service. The first time I ever experienced a dropped call was two months after...
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Unlimited CanadaWide Evening and Weekend Minutes
I'm just wondering if I was incorrectly charged for a call a while back that went to Lethbridge, I live I Calgary and this is the plan I have had for almost 2 years now Overage Rate : Data not...
View ArticleSMS and Call Forwarding
Hi, My phone sim card tray is completely ruined. However, I also have another phone with Rogers for work purposes and I can insert my sim card in there whenever I want. Would it be possible to...
View ArticleNot receiving all text messages!
I'm not getting half my texts messages. It doesn't matter where i am or who it is coming from. Everything is turned on. Its a brand new phone, new Phone number, new SIM card. Same issue
View ArticleCustomer Service - Rude rep
This is a complaint against a rep. I don’t usually do this but he was very rude so i have to. He represents your brand!! I just spoke to your call centre with regards to my ticket (i was wrongly...
View ArticleContract/Phone/BBB issues - tired of it all - want to have it all resolved...
Hi there,I have tried calling Fido support line 5 times and it is always longer than 30 min wait time. I am tired of it. Someone signed me up on a "better" plan that is not at all what I wanted. The...
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