Issue with Samsung A5 phone measuring data usage
Issue with Samsung A5 phone measuring data usage Hi, can anyone tell me how to customize dates of data usage on my phone? My fido account Data usage reboots every 14th of Month but my Samsung A5 only...
View ArticleHuawei GR5 how can I connect to internet without SIM
Huawei GR5, no SIM card inserted.... Connects OK to WIFI but wont connect to the internet. please advise...I got this phone to travel and will not be using my FIDO SIM with it...only Internet needed....
View ArticleCancellation
Hello, I'd like to unsubscribe from my fido monthly plan, but :- after more than 1h waiting on phone, I can't get anyone (speaking of which.. please, pleease, use different musics for the waiting...
View ArticleHow to cancel auto refill by credit card?
Hi there, I want to cancel auto refill by credit card, but your system didnt allow me to cancel. I just want to fall back to redeem voucher.
View ArticleNeed help on my Plan.
I just upgraded my fido plan，from 45$ (3GB/Mo)to 85$, and I want to know the next month could I get the 45$ (3GB/Mo) plan again? (I regret to remove it.) I don't need so much data.
View ArticleLive Chat
What is up with the live chat. I have been trying to connect with a rep for more than 3 hours now and it just say connecting...
View ArticleLive chat
Is the live chat still available ? I have tried to get some answers for three days . I have been left on hold in the chat for more than 30 minutes before i finally gave up & closed it .
View ArticleOld Sim card invalid
Like others who have posted here, I am trying to set up a new phone with a new SIM card, but am receiving a message indicating the old sim card (which I need to enter the number of in order to activate...
View ArticleDidn't get my 10GB today
Hello, I was supposed to get y 10GB starting today but my data has been reset to my previous plan. I was signed up 4 weeks ago awhen the plan was offered and they said it would start today. What's up...
View Articlepoor customer service
Let me start off by saying I'm fairly new to Fido and am not a big 'community board' person... I pay approx $150/month as I travel often to the US, when I called and waited on hold (twice) for over 30...
View ArticleWireless Home Phone pricing
When the Fido Wireless home phone was introduced, I was one of the first to switch from Rogers to Fido. I now have my home phone, mobile phone & my husband's mobile phone with Fido & my...
View ArticleFido lied to me about the 10GB plan
In December I was given the 10GB/$60 plan but was told that it would commence Jan. 13. However, it didn't. I called them and they said it would start in Feb. TWO operators TOLD me it would start Jan....
View ArticleCancel phone upgrade
Hello, my original phone number got ported out and the whole phone number and plan was cancelled. However I requested a phone upgrade for this number after it was cancelled without noticing... I went...
View ArticleHow to cancel my fido mobile account?
Hi, I have moved back to my home country. How can I cancel my fido mobile account? I was unable to reach to you through phone call in the international airport.
View ArticleBAD SERVICE-Unbelievable NOT SERIOUS SERVICES
So i dropped Rogers deal for fido.To avoid prorated amount customer service told me to place my order between yesterday Saturday and Sunday today.I went online to place my orde and didn't work. I...
View Articlesuspend my account from abroad
Hi, I am currently out of Canada and I would like to suspend my account online.
View ArticleInterac payment method not working
I had been paying my phone bill with interac BMO and had no problem until this month. When I put my bank account information in the BMO interac page but after clicking the confirm&pay button, the...
View ArticleSamsung Galaxy S8+ backorder
I upgraded my phone on December 28th to the S8+ and was told that the phone is on backorder. I received a call from Fido 2 weeks ago telling me that the phone would be shipped last week. However, until...
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