how to collect the money of credit in my final bill?
My final bill shows a credit of some money. I wonder how I could get the money back to my bank account. Thanks ***Edited to remove personal info***
View ArticleNo reply from Office of the president
Sent a message using https://www.fido.ca/consumer/share-a-concern and have not received a message back in a week now. Says 1 business day?
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Brightstar
Just wanted to let you guys know that I am very happy to hear Fido is finally changing insurance providers.
View ArticleBeing charged for Spotify
Hi Please help me understand how Spotify billing works. I cancelled Spotify Dec 16 2017. I have a charge for Spotify on my January bill but my Spotify services have been cancelled. Should I not still...
View Articletext messages
How can I change my signature display when I tex to someone. I change to a new phone and new sim card and still can not do it. Thank you.
View ArticleNew customer with 56$ plan 8gig + 2Gig bonus
I just joined Fido and ordered the BYOD 56$ 8 gig +2 gig bonus plan.When I go into my profile I see the 8gigs but no where do I see the extra 2 marked anywhere. Where should I be looking for it? Also...
View Articlecontacting Fido
I was wondering if there is anyway to contact Fido via email? I know I can call but I want to inquire about a phone return and I don't want to use any minutes?Thanks!
View Articleonce offered an offer are they allowed to revoke it ?
Hi,Today I was offered a better phone than what i was supposed to get because of some back order issues. But i received an email saying they shipped the phone what i was orginally supposed to receive!...
View ArticleRoaming charges out of nowhere
I was just billed 60$ worth of roaming. I was indeed in another country but I never turned on the roaming. I know for a fact because whenever I land in US or another country I get a text from fido...
View ArticleI am happy to back Fido
Recently (Dec 16/2017) I moved from Fido t o Bell to get 10gb/$60. I am not happy with bell service. Is there any way I can get my old plan back with fido. I need help!! I have still another three...
View ArticleCannot receive google verification codes via SMS
I was able to get the 2 step verification code until yesterday. I havent changed my phone, or the number. I havent upgraded anything on my phone. This morning i am unable to get the verification code...
View ArticleFido, this is getting ridiculous...
I upgraded to an iPhone X with a large plan in early November, the whole process was done at my local Best Buy. Due to some server issues at the time, the representative at Best Buy was unavailable to...
View ArticleUnable to add additional line without fee
I have my primary mobile with Fido, but I am looking at porting in another line. Your website says no activation fee if I do it online, but there is no possible way to do so online. Apparently both...
View ArticleAsking for money refund and account cancellation
Hello, I moved from Canada to New Zealand at the end of September last year. I called to end up my mobile service with Fido before leaving (it took me a good amount of time at the phone). I just...
View ArticleCall display
Hi, I have 2 phone numbers myself one is used by my wife so I want my name to stop appering on other people's phone who have call display?
View ArticleLogging into my account using the app
HiI have an issue logging into my account using the app. Each time I try it it says I should verify my email. I have not seen anywhere where I can do this. Please do anyone know how I can resolve this...
View ArticleCan't activate my new SIM card
I just received my new Phone and need to update my Sim Card. When I go in My Services, there's just no option to update the Sim Card... unsure what to do
View Articlehow to contact customer service
i need to use phoneclaim.com/fido to request a claim on my phone. but the website wont let me continue past verification, says i need to call in, but i dont have a phone to call in. there is no other...
View ArticleBreath of Fresh Air
Just got off the phone with Fido about my Samsung Galaxy S7 Edge not letting me log on with my Email address (Myko******3@gmail.com) but ogs me in as a different email account. I was greeted by Noah...
View ArticleHow can I change my voicemail from French to english
Please change my voicemail setting from French to English as well.
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