Fido Representative gave wrong Unlock Code. Twice. What to do next?
We have one LG G4 and one LG G3. We are absolutely sure that we've got the IMEI codes correct when asking for the unlock codes.Called Fido for the unlock codes for both phone. The Fido representative...
View ArticleGetting text messages that I have used up all my monthly minutes and now I...
I am tired of contacting Fido each month regarding my minutes which I don’t use and I keep getting text messages saying that now I will be charged same with my wife too. Only my son does not get this...
View Articleasking better plan for a Loyal Customer but Representative on Fido live chat...
Hi, I just finished live chat with metthew, or matthew?, I really feel bad by him. I asked him if you have better plan than my current one, since I get offer from koodo that I received on black friday,...
View ArticleCant send pictures with mobile data
I could only send pictures on whatsapp or similar apps through wifi, but wouldn't be able to send picture / voice message through mobile data.
View ArticleVoicemail not recongnizing my number and just switched to Fido today?
Just got the new 10G deal today and when I enter my number to set up voicemail it says it’s not valid?
View ArticleInternational calls
Hi, I recently made a call to Mexico but the thing I want to know is that if I'll be charged for it and how do I know if I have the 1000 minutes Thank you
View ArticleTook sim card out now my phone wont make calls. Says "invalid number" when I...
I took out my sim and now when I go to call out it says invalid number. When people call me it says my phone number is invalid. I can still text and I am conected to the network.
View ArticleBilling details
Can’t view my billing and as I am the account holder and payer of my cell phone , I should naturally get my bills to my account to view.
View ArticleText Message Scam // Account overpayment
I have got 2 different messages saying to click on link that my account has been overpaid and money will be redunded. Of course i havent because it makes no sense ***Edited Title***
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Horrible Service just brutal
My phones data hasnt been working for days... I havent been able to make a phone call normally in like a month. It takes hours for it to get any service, i have to catch it at the perfect moment to...
View ArticleI didn't recieve the $100 credit promised to me when I joined Fido
When I switched over to Fido, the Sales rep at the Kiosk (Dixie Mall, Mississauga) promised me a $100 credit that he said would appear on my account. (The credit was offered to cover the upfront cost...
View ArticleRetention and customer loyalty
Dear Fido, Just want to know if I have any loyalty dollar toward new phone, I am only looking for Apple phone 7plus and above. ***Edited to add labels***
View ArticleMore horrible customer service.
I have been waiting 2+ hours for a response to a question via twitter message. Not good.
View ArticleDeceiving long distance plans
I just received my bill for December and had $131 in long-distance charges, from calls that I made to the USA. I was under the impression that the 1000 international long distance minutes to 8 select...
View Article10GB for $60/mo promotion
I was looking to switch to this plan. Do I just select the 5GB Pulse plan option for $60 and the bonus 5GB will be added for the next 24 months? It doesn't mention the bonus anywhere once I get to the...
View ArticleWhy does Fido not respond to me for unlocking my phone?
I am travelling and have tried messenger and Twitter and each time they respond to me way too long aftery first request so that I dont have Time To do anything.Today, it's been TWO HOURS that I have...
View ArticleCancellation
Hello! I am leaving in a couple days to go home to my country and wanted to cancel my plan. How can I do this? Thank you
View ArticleNumber porting
My phone number from Rogers is still not ported in its almost 20 hours in
View Article10 Gb deal for 60 dollars, is it avialable for FODO customer?
I saw the ads, and just wondering all FIDO customers can get this or not if they wanted it. I have learned that Koodo upgrade their customer to match with FIDO holiday plan 10 GB for $60. I tried to...
View ArticleHoliday special offer
I wondering the 60 dollar for 10 gB plan is available for me to upgraded
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