When I switched over to Fido, the Sales rep at the Kiosk (Dixie Mall, Mississauga) promised me a $100 credit that he said would appear on my account. (The credit was offered to cover the upfront cost of my new phone + the activation fee)
However, this credit has not been applied. I tried the customer service chat, and was told I have to contact the kiosk, because there are no notes on my account. I have called the Kiosk two times, and have been told someone will call me back.
This has been a frustrating and disappointing experience. I wish that Fido would just honour what was promised to me, but at this point, I'm guessing I won't ever see the $100 credit.