No deal on phone plan for existing customer
I have been a fido customer for a long time and i have renewed the contract few times. However, when my contract expired this time, the deal i was given is similar to what i see on the fido website....
View ArticleI can't update my credit card information on the website.
My credit card expired. I have a new one. I would like to update the information so my bill is paid when the 16th rolls around. I have tried several times to add the new one using the fido.ca website...
View ArticlePhone Damage
Hi there, I just upgraded my phone about a week ago (Samsung Galaxy A5 2017). I went to sit down, and the phone slid right out of my pocket. What can I do, I already pay 55$ per month (I had to go from...
View ArticleTravelling abroad
Hello . We're planning to travel abroad this summer and I wanted to know if i can still use my phone with 2 year contract with fido if i bring it there even if I don't use the roaming thing ? I'm only...
View ArticleBasically dismissed
I've been a customer of Fido since 2007 and was hoping Fido could provide a better offer or just match Freedom's 40/month, 2GB (now 4GB) plan. After a short live chat session, aside from being offered...
View ArticleHow do I change my prepaid plan?
Really tired of this broken website and phone system. How do I actually change from one prepaid plan to another? There no longer seems to be an option on the website, although even when there was, it...
View ArticleCanceling Spotify Premium after the 6 months free subscription deadline
I just canceled my spotify premium from fidohub.ca but I might have past the 6 months free subscription deadline by 2-3 days, will I be charged 9.99 this month? **Edited to add tag
View ArticleLG G5 Cancellation??? Defective GPS Design?
Tried everything to cancel my contract i want to stay with fido and use my g5 But i dont want to pay the premium for a defective phone?Is their anything i can do? I sent it for repair and after 2-3...
View ArticleFido-EXT
Hi there, when I manually search for networks on my S7, it shows TWO networks Called "Fido-EXT" alongside the original "Fido" network. What carriers are these networks? Who are Fido's Canadian Partners...
View ArticleBalance brought forward
I am recieving the message "balance brought forward" because I paid my March bill a day late last month. My current bill still says I owe the amount for March and April combined even though my payment...
View ArticleTravelling abroad with travel pack - unable to make calls
My daughter phoned 6 AM EST. Her iPhone 5 is on a Fido Pulse Plan with a $10/day travel pack. She's currently with a school group in Europe (Vimy area of France). Her phone has worked fine for the...
View ArticleLg g5 not sending text messages
Just got the phone today and have been receiving texts, calls work in and out, and the internet works, but mo matter what i do it won't send a text, i tried the sim wipe, the battery, the network...
View ArticleText message recived that I have used all the minutes..!!
I received a text message that I have used my all the minutes and I will be charged from now onward. I have not used all the minutes and moreover my account also shows that I have used only 19 minutes...
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Message from 450012
Two days after a new billing cycle had sarted I received these SMS: Checked on Fido website, and there all 100 minutes are still remaining.
View ArticleI cannot send out Text Messages
I am unable to send out texts. I kept getting the text failed message, however, I am able to receive messages. Please help. *** Edited to add tags and labels ***
View Articlewhat is my text message centre number supposed to be? I am not able to send...
I just got a Samsung galaxy a5 yesterday and already I'm having issues sending texts or people are receiving them multiple times. I read that making sure your message centre number matches providers...
View ArticleFido roam
In your Fido roam it says:1-Calls and texts to local numbers, within the destination you’re in, and back to anywhere in Canada are included and will not be charged long-distance – airtime still...
View ArticleDouble texts and error messages
Hello,People have been receiving two copies of my texts for some time now and recently my texts have been going through but my phone is telling me they've failed to send. I've had this problem...
View ArticlePlans for International Students
Hi ThereI wanted to ask if anybody knows if Fido offers mobile plans for international students without a Canadian Credit Card or Social Insurance number?
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