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Problems with My Account in FireFox
Anyone else having layout issues with the new Fido My Account site using FireFox? See the attached screenshot
View ArticlePrepaid expiry date on the new fido page
The new my account page is very confusing. It says that my expiry date is Nov 26 2015. But when I called by the phone, it said it expires on Nov 25 2015. Which is the right date?? ***Edited to add...
View Articledata settings on BLU LTE
Hello I've just bought a BLU 5.0 LTE unlocked phone from amazon.ca to use with my FIDO sim card. Unfortunately it seems the data connection does not work, while in theory it should. does it require any...
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Erroneous charge/ theft
I've got an erroneous charge for a Sim card on my account. On phone call rep said it would be free. I've been burned so many times by reps that I record their calls. I need to know where I can send a...
View ArticleForget pay phone bill
HI, my phone plan is $35/month. I do remember I pay about $100 for my prepare phone card, then I changed it to $35 plan. I think I missed oct phone bill, becase I payed $76 this month(My payment day is...
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Call forwarding problem, Fido phone reps don't know how to fix
Hi Call forwarding won't work on my phone (S6) neither Conditional and Unconditional forwarding. I'm having the exact same issue as on this forum...
View ArticleEndless page refreshes on fido.ca
Is anyone else having horrible issues with login and page loops on fido.ca, speificially the Community Forums. If I return to my tab after a period of time and try to do something, I end up in this...
View ArticleWhere and how to get to the Site re: Redeeming reward points?
Email me when tere is a reply, please. AH6 ***Edited to add label***
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Missing number in my account profile
I bought two numbers under my name about a week ago. When I login to my account profile I see the bill for two numbers, no problems with that. But when I go to the Services tab I can only see one of my...
View ArticlePrice matching
Hello,I am wondering does FIdo offer price matching?I went into a 2-year smart plan agreement on Nov 9th 2015, and got the Samsung S5 for $300. However, i noticed Fido is offering the same for $250...
View ArticleUnable to make phone calls
This is a recent problem that has been happening to my cell phone for the past couple of days, I have not been able to make or receive a phone call. I dial out and it rings but then total silence. I...
View ArticleFidoDollars for Internet
Will I be able to use my FidoDollars for the new Fido Internet service? I have absolutely no other use for my FidoDollars and I would hate to see them go to waste. ***Edited to add labels***
View ArticleUnable to change password on the new Fido.ca site
Yet another issue on the fido.ca site. I am unable to change my password. I was redirected to a non-https site from my old bookmark and I would like to change my password for security reasons. I am...
View ArticleLoyalty - Fido will not match other companies!
My current contract ends in 4 days and just happenes to land during these sales. I called fido support to see what is available and noticed the plan i was after is available at koodo for $59 and a...
View Articlechange to promotion plan
Hi. I just moved from wind to fido 2days ago.my plan is $49 with 1data.but there are 2 GB data with $49 start from today. how can i change my plan ? ***Edited to add labels***
View ArticleAccount number
How can i find my account number for shipping?? They ask at checkout for an account number im trying to buy a New phone. ***Edited to add labels***
View ArticleWhere and how to get to the Site re: Redeeming reward points?
Hi there... I want to redeem my FIDO points for airtime...where do I go? Thank you
View ArticleUp to 72 hr wait when using FIDO Dollars and credit to expire next day
I just redeemed my FIDO DOLLARS for a refill of $10 of airtime but it can take up to 72 hours to receive it..which I only found out when I submitted the request. However I have presently a $6 credit...
View ArticleFIDO has the worst customer service
My phone is not charging properly and I have fido device protection. You would think they would know how to approach the problem and fix it right? Nope. I went throught their insurance company and back...
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