I've got an erroneous charge for a Sim card on my account. On phone call rep said it would be free. I've been burned so many times by reps that I record their calls. I need to know where I can send a copy of this file to get the charge reversed. It's ridiculous how much anguish I have to go through just to try to (and not always succeed) at getting fido to stand by their word. Sick!
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