Hi,Im a loyal customer trying to add another line and I spoke to the loyalty department and they gave me a plan that I liked and said I had 7 days to get the plan. I did call today and they said I could get it within the next day. I then had to leave so I said I would call back. I have a transcation ID and I got them to text me the ID and the plan (physical proof). Literally the same day I called back to activiate and they are telling me I cant have that plan. What is going on at fido.. I spoke to 4 differnet deparments and all of them are giving me differnet answers. If this is how I am going to be treated, I'm going to cancel all three line and take the 4 lines to a better company with better customer service. You guys aren't even honouring your own plans that you are offering. This is unacceptable!
**Edited to add labels**