On Wednesday I opened a new account with a 2GB/$15 tablet plan (I needed it seperate for billing purposes). The very next day Fido releases a new promo 3GB/$15.
I called in today to change the 2GB/$15 plan to the new promo. After a great deal of waiting while this gentleman got his bearings (wasn't even aware of the promo, advertised on your website...) I was told I could not because it's only for new activations. This account was activated the day before the promo, literally. He couldn't help me and he could not get me someone who could. I then tried the chat, and got a little further, with the agent this time acknowledging they could change the plan, but the cavet being the 3GB plan would only be active from December 2nd and not today. Meaning for one month I get to pay the same price but get less data. His explaination was that Fido doesn't pro-rate data plans.
My only option now as I see it is to cancel this line and just reopen it, or possibly consider virgin mobile instead, who are offering the same promo but also a free tablet for 2yr agreement. I've also discovered that'll be on the hook for $15 if I cancel today since I've used 108kb of data and Fido doesn't pro-rate data...
This is all very silly. I've been a Fido subscriber for over 9 years straight, much longer if I include the old account I had when it was Microcell. I hope, somewhere in Fido, there's a someone with enough common sense to see that this situation is ridiculous. I don't enjoy writting ranting forum posts about something so basic. I've had 5 interactions with Fido support in the past 3 days and only 2 of them I would say actually resolved my issues. This will be the 6th. Can someone please do something about this?
**Edited to add labels**