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How often does Fido randomly charge customers and hope they don't notice?

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So i had some random charge on my August bill with a phone # that i am not familar with(this is NOT data/roaming kind of charge), i called support about it and they told me it will be credited back next bill. 

 

Well viola, just got my bill for Sept, and that never happened.  

 

This seem to have happened to multiple people i've talked to, what's the deal with that?

 

Thanks,

Tom

 

*** Edited to add labels ***


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