How to change my number to other connection?
Hi,I want to know how to quit Fido and take a new connection with the same number. I took my new SIM card on this sept. and it was OK for the last two months, from this month beginning I'm having the...
View ArticleCost of going over my minutes
Hi I just noticed I have gone over my daytime talk mins for this month. I have searched the faq to find out how much I will be charged per min over but there seems to be no answer to this one the...
View ArticleRemove iPhone Value Pack
Hi, I have the iPhone Value Pack as an add-on but I want to remove it. I've tried calling *234 but I can't find the option to remove it. Any help would be great thanks! *** Edited to add tags ***
View Articleblock sim
Hi! I am an international student. I activeted a Fido sim last mounth but now I am in Italy so I don't use this sim. I want to block the sim for not receive the bill.Thank you for the help! ***Edited...
View ArticlePrepaid account credit card rejected rejected rejected
Prepaid service by credit card originally registered to Fido account about 3 years ago.Card expired. New transactions rejected, of course. New card issued with updated expiry date. Same card number and...
View ArticleVisual Voicemail is gone since changing to Fido Pulse
I changed my subscribtion to a Fido Pulse plan today and have now lost access to my Visual Voicemail. How do I get this back? Prior to changing services the agent assured me that I would retain all...
View ArticleWho called me on voicemail
Hello,somebody called me, but I didn't have missed call. Maybe I was in zone with no signal. But somebody let me voicemail message. I don't know his phone number. Where can Ifind out this phone number?...
View ArticleChanged Number now my Balance is 0?????
Hi,I just changed my phone number on my Prepaid. I noticed after 20 min it still says balance of 0, when i had a balance of 9$ still.I even tried to press Re-fill and it wont let me. Keeps say opps...
View Articlehow to update sim card for prepaid phone?
I have a prepaid fido phone, my sim card is broken, so I bought a new sim card, I log into my account, but there is no place to update new sim card. I want to keep this prepaid account because there...
View ArticleClik here to view.
Interac throwing an error when "One time refill"ing - prepaid balance...
I tryed to use the online website to "One time refill" my prepaid account ... but I got the following error after entering my banking details ... While verifying my balance of my checking account, I...
View ArticleNot eligible for Fido 20th Anniversary data bonus?
Hello all, I texted ' GIFT ' to 2020 and got this message: Hi, it's Fido: Hmm, our system isn't recognizing you as being on the list for our 20th anniversary data offer. Head on over to fido.ly/20years...
View Articlehuge bill
hello,i am new to canada and i didnot know about the long distance calling thing , due to some misunderstanding i makde calls to india . i am not aware of this thing. got 800 dollars for all this ....
View ArticleOnline number change not working
Hi there - the online phone number change isn't working it's giving me an error message and says to try again later. I've been trying it all afternoon! I Need to change my phone number to a Nova Scotia...
View ArticleDate for getting Marshmallow 6.0.1 for LG G3?
back in the spring, Fido rolled out Android 6.0 for the LG G3. it improved a lot of things but it also resulted in my being unable to pair my G3 with my Garmin Vivoactive smart watch via bluetooth. an...
View ArticleConcerning online bill payment
Two transactions on my prepaid fido phoneon 12 oct, 2016 1- un authorized bill addon 20 CAD . . 2- un authorized bill refilling...
View ArticleDowngrade Plan Fee
Hi,I just want to know how much will it cost me if i downgrade my current plan(max plan) into a cheaper one. I will finnish the contract in about 6mos. now? ***Edited to add labels***
View ArticleClik here to view.
How to change voicemail pin
I can't remember my pin and then I followed these steps (Fido.ca > My account > Services > Mobile > Update Voicemail Password) but the update voicemail password doesn't appear.**Edited to...
View Articlestill charged
I refilled my account (prepaid) a few days ago and I was charged for all calls. Now my account is empty again and I can't call. Today I received a message that I have to refill my phone. Again? How...
View Article