Fido Dollars :(
I have been a client since 2005. I have 3 phones with Fido. I called yesterday only to get a run around. I am upset of Fido's decision to stop honoring Fido dollars, They extended the dealine to 14...
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No prorated charges on my first bill of a data only plan
I wasn't aware that my first billing period is only 1-day, that is the day I activated my new data-only plan... I received a bill of $15+tax (1GB usage of data), but I only used 657 KB... I was very...
View ArticleChange credit card
Hi, I can't refill my prepaid account. I want to use a new credit card but it wan't accept it. I get "Heads up! Only one card can be registered per account.So we'll save the credit card you've...
View ArticleWhat is the overage charge rate?
I have gone over my data for the month by about a 100MB and I'd like to know how I will be charged for it. I'm on the Fido Pulse Smart Plan, $55 a month with 500MB of data. Do I get charged a certain...
View ArticleHARDWARE PROTECTION - ACCIDENTAL DAMAGE 2 REPLACEMENT FOR ONE YEAR
I saw the fine print in about the accidental damage in this website: http://www.fido.ca/web/content/catalogue/deviceprotection "You are limited to two replacements during a 12-month period." I am just...
View Articletravel packs
if i get a travel pack for europe( cdn#)and call a US# that is in the same area as me will it be LD charge??? ***Edited to add labels***
View ArticleWrong Billing
I got billed $10 for International Roaming, but I turned off roaming on my phone (and cellular data) long ago. How can my bill be fixed? ***Edited to add labels***
View ArticlePrepaid balances
I am a prepaid customer, so I don't seem to get any bills (statements). I want to see how my balance has changed over the last several months, and what entries have caused the changes. I can see some...
View ArticleMissing bills
Hello, I am no longer able to view my Fido online bills. There is no View Bill in my account. I had been able to view my online bills for so many years, so I know how to view them if they are there. I...
View ArticleOver data limit
Hi there, I have a $45 plan with 300MB of data. I am over ~254MB (meaning I used in total 554 MB). I would like to know how Fido will calculate my over data usage charge and how much that will be so I...
View Articlehow to get last month text messages to be emailed to me (SMS history)
please email me all last 6 months text messages ***Edited to add labels******Edited Title***
View ArticleMY voicemail has vanished
its seems llike when i got this new phone (Galaxy Grand Prime) i havent been able to acccess my voicemail. When i call my own number from my handset the phone just hangs up right away.. ive tried...
View Articlenew phone with a plan
Hi I am with Fido since 2011. I want to add an iphone and plan (1 G data ) to my account for my husband , is there any discount for adding a new contract to my account? There should be a good offer for...
View ArticleHere is a problem about my fees.
Well, in fact, I find something makes me misunderstand this month. You see, when I check my mobile payment list, July's cost is more than twice as past times. 112 dollars more. Thus I'd like to ask the...
View ArticleFido is just ridiculous.
I can't describe how infuriated I am right now for the customer service I had with Fido lately. At the end of June 2016, I renewed my Fido agreement with LG G5. They shipped me the phone and it had a...
View ArticleMissing Billing Statement
There is no View Billing Statement in My Account. I am using my phone number to login. And No, I don't use Apple nor Android. I am using BlackBerry.I have tried logging in using my Group ID but I ge a...
View Articlecant remember voicemail password
cant remember voicemail password **Edited to add label
View ArticlePrepaid voucher PIN digits missing on store receipt
What happens when the Refill PIN # on the store receipt is missing some digits, due to printer problems? The vouchers are non-refundable. That happened to me once, I managed to guess it correctly since...
View ArticleWait times are crazy to speak to customer service, ready to cancel and switch...
I am ready to switch to Rogers. This is not my definition of customer service. I watched to change to a more expensive plan and waited almost an hour, heard dial tone and dead air?WTH? Then that...
View ArticleData Top-Ups service
Hi,I received a msg from fido and i was trying to use only 1 GB data top up services but i texted three times coz it said it had a problem.So it add 3 GB extra data but i only want to use 1GB.What...
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