Online is showing my account has been cancelled
I do not know what is up with fido, ever since I came to fido in confidence after seeing the wonderful things they have done for my wife, i have been terribly dissapointed with the website. After...
View ArticleSMS Fm Fido
3 weeks back I was given the option to be removed from text messages from Fido. Within an hour, I received ANOTHER text stating that "within 10 days" I would be removed from... Well, yeah. Today, 29...
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prepaid account balance
Hi,I have signed up for auto refill for my prepaid monthly plan long ago and accumulated the bonus $5 for few months in my account. I keep the phone for emergency use. It keeps auto refill and the...
View ArticleI went over my data, how much do i pay?
i was using an app's voice call for over 4 hours without any noticing that i was using 4G the whole time. From my phone, it says i have used 3.6G now. My plan only have 600 MB. How much am i being...
View ArticleFido Dollars
I am using Fido prepaid service for more than ten years and I have $3.20 FidoDollars as of today, 1/30/2016. Unfortunately I am not allowed to redeem. Any solution? Unfortunately you cannot redeem your...
View ArticleLoyalty and Retentions
Been with fido since they first started and they used to be good on loyalty plans. Called today and the rep did offer some okay plans but nothing in comparison to what other family and friends have...
View ArticleHow to cancel my credit card on file.
I need to suspend my Fido account as I will be working overseas for a year. I need to stop the automatic payment and temove my credit card just to be safe. Any suggestions are appreciated. Thank you, G...
View ArticleFinally got some great service!
This is a big shout out and THANKs to Stephanie for helping me today after 6 weeks (literally!) of having to call in to get my usage mins because no other operator could figure out how to log me in. I...
View Article*3337 & *228 dial 611 - has never worked. Help?
Im a new customer and have been told repeatedly tha either *28 or *3337 dialled out will give me my phone usage or data. But its never worked -instead I just get the same voice prompts as dialling 611....
View ArticleUnhappy customer
I am visiting from Australia so needed a phone plan whilst here.I decided to change my plan to a cheaper one however was not fully informed of the costs involved with changing, I was only told I would...
View ArticleCannot redeem all my Fido Dollars
Was having trouble looking for a place to redeem my fido dollars.I found this eventually: https://fido-rewards.ca/fidodollars_storeMy options are only to redeem up to 20$...I own over 50$ of fido...
View Articlefido service
sorry, not sure how to name an appropriate subject. the thing begins with Sep 02, 2015one of new meeting friends from China she who just arrived in Canada and wanted to open an cellphone account. to do...
View Articleaccount number
I can't find my account number and having problems signing into my account ***Edited to add Labels***
View ArticleFido Dollars :(
why i did not see anymore my Fido dollars. And why you remove to my account. ***Edited to add labels***
View ArticleMonthly Calls records ?
Hello Fido ! why would you go and do something like this and bring back the monthly call records on our invoicing ? I dont need others to be able to see who I call or not !Can it be completely disabled...
View ArticleCan't log in to my account on desktop
I can't log into my account on my desktop; I only get a "global title" page, and when I click onto "My account", nothing happens. ***Edited to add labels***
View ArticleWhy I got two bill emails
Today I got two monthly bill emails. One says my total is $62.68 and I'll be charged on or after Feb 09; and the other says my total is $45.48 and the next required payment is Feb 22. Currently, I have...
View ArticleI want to see the details of my january 26 balance
I need the full details of my statemement if account of january 26 balance ***edited to add labels***
View ArticleBills monthly charges / details replaced with useles info
Ever since Fido changed their designs / removed paper bills / stopped allowing the use of Postel...1-Bills are harder to get paid on time.2-Bills details are now hidden allowing for extra charges with...
View ArticleFido network down
I have been unable to connect on the Fido network for nearly 2 days now. I live in Quebec city where I used to get perfect signal all the time. ***Edited to add labels***
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