Deactivating Account
I'd like to deactivate my account because the phone is broken and I'm switching providers. I know that I have to pay off the remaining balance in order to leave but what i dont know is the information...
View ArticleChanged phone number and lost my balance and plan
i, I changed my phone number this morning from an Ontario number to a Newfoundland number, it was successfully changes. I did it online. Prepaid account that I just changed to the $45.00 plan Now...
View ArticleNote 8 Availability
I dont understand the note 8 thing. Fido is not an unrate carrier. I have waited for this phone three or more years. Closest I got was ladt year when I got my seven and that was no easy feat. Then...
View ArticleHow can I change my voicemail from French to english
Hi,I read on one of the similar threads taht a moderator an help me convert my voicemail language from french to english. Would appreciate it if one of the moderators could contact me as soon as they...
View ArticleNot able to pay bill
I am not able to pay my bill through my credit card. It shows the below screen. Is this a server issue because I wasn't able to login to my account as well for first 3 attempts. *** Edited to add...
View ArticleRedeeming Fido points
How can i get my fido points redeemed online *** Edited to add labels ***
View ArticleUnexpected tragedy
I made arrangements for my bill to be paid this past Friday ,October 13th ,Thursday night my husband incurred a stroke there’s no way until I can make the payment until tomorrow Monday October 16th ,as...
View ArticleNeed help on my Plan.
After price rised, I notice I dont have the Additional Line Credit anymore? Do I still having it? thank you . ***Edited to remove personal info******Edited to add labels***
View ArticleSwitching VOICEMAIL activation from 4 ring tones to 6
I was wondering if it possible to switch when the answering machine activates. Right now it turns on after 4 rings. Would it be possible to switch that over here in the forums... ** Edited to add...
View Articlemulti-line discount
I am wondering why the multi-line discount has not yet been applied to my account. Have had multiple line for over 10 months now and still no discount.Thanks in advance. Henry
View ArticleCant use my data bytes
Hello I've been using the same plan for about a year now and haven't had any troubles until now. For some reason the option to activate my Data Bytes is missing. Like...it's just suddenly gone....
View ArticleHow do i use the $125.00 credit that i got when i signed up?
I'm set up to pay bills on line but i don't know how to use the $125.00 credit that I have. Pleae give step by step instructions. ***Edited to add labels***
View ArticleOld 85$/year Prepaid plan is unlimitted outgoing texts?
Good afternoon, I have the old 85$/year Prepaid plan that definitely did not previously include unlimitted (free) outgoing text messages. Since a year or so, when I login to check on my account, the...
View ArticleI have a question.
I made a payment arrangement a while ago, and it's marked as it's going to be interac. Is this meaning I'd have to use Interac Online? My bank doesn't have it anymore and I pay my payments online....
View ArticleProblem with Bill
Hello, I do manual payments through my Fido app with my visa debit to pay my phone bills. As I do every month, I recently went on the app to pay my recent bill of 73.45$. I entered my visa debit...
View ArticleNew Voicemail Access
I activated a Huawei P10 a few days ago and everything works except voicemail. I've been on the phone with customer service 5 times. Voicemail is on my account, my access number is correct, and...
View ArticleRandom credit inquiry?
Hi, so I checked my credit score today, and found out my score was lowered because Fido decided to do a random inquiry. I've been with Fido for a very long time (8+ years?), so I am very confused as to...
View ArticleSorry, Something Went Wrong. We're working on fixing it as quickly as we can....
I have tried to change plans using the web a few times. It never works. Always get "Sorry, Something Went Wrong. We're working on fixing it as quickly as we can"I have tried using firefox, chrome,...
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