Return Exchange policy
Does anyone had a problem exchanging their phone 2 days after the purchase? Same colour, same model / type? ***Edited to add labels***
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Confusion about upgrade phone fees
Hi everyone,I intend to upgrade my phone. I choose SS Galaxy S7 with small plan: pay 1 time 99$, pay 55$/each month. My current plan is 35$ (40$ after tax) for data, talk and text only, does not...
View ArticleFido shipping phone with wrong color..
So I agreed to order a phone from Fido via online chat. The representative DID NOT ask me for the color of my choice. 5 minutes after I hang up, I just remember about the color, so I online chat with...
View ArticleI was charged for a number change online
Hi all, I was charged $35 when I was changing my phone number from 604 region to a 778 region. Please help me. Thanks *** Edited to add labels ***
View ArticleBeing charged for data I did not use
I just got my first bill, six days after I joined, is this correct (to be paid by the end of the month)? In any case I'm getting an additional data usage charge of $7 and according to my usage summary...
View ArticleIs it Possible to rescind cancelation order?
Unfortunately after being a customer for 20+ years, I can’t find a good phone subsidy despite my average spend being over $85 a month ($200 in roaming charges on top of that alone this year)....
View Articlewho else is Going over data limit with 6gs??
I've bought the most data they offer and I still get 375 a month in overage charges. yes I use it (not sure how) .bit is it really fair to charge a customer over 500 a month for data . I can get...
View Articlesim network unlock pin
Hi I moved over from a previous carrier for about 8 months now, I was using own phone with the Fido sim. All was working fine up until a month ago, now it is suddenly asking me for a network unlock...
View Articleaccount reactivation without consent
Hi there, I suspended my account for 4 months (7$ a month i think), and customer service told me my account would be removed after that period if I did not reactivate my plan. I didn't reactivate my...
View ArticleFido flip game
Got email. Opened My Account. Tapped more. No Fido flip game. ** Edited to add labels**
View ArticleHidden Charges
Hello, Yesterday I added a new line to my existing FIDO account. I did it through a nearby FIDO store. I have a complaint against the store. I was not informed about the activation charge upfront until...
View ArticleI have to go back my country
So i have to close my phone hello, i gonna go back to my country on oct30. I bought this phone in here. I think my phone has 2years plan. But i can’t stay in canada more time. Please tell me how should...
View ArticleStill can't change my plan online
Since it still seems to be impossible to change my phone plan online by myself, can someone please help me change my plan for my phone line like they did when I changed the plan for my wife's...
View ArticleMonthly discount
Ive been trying to reach out to fido to get a monthly discount for my bill and no matter who I talk to they state "monthly discounts" can not be applied to your account. A various # of other phone...
View ArticleReactivate
I can't make out going or incoming-, not showing the fido network on my phone , please reactivate my service ***Edited to add labels***
View ArticleHow to stop the phone plane now
Hi i have two fido phone number and1) i want to stop the one of them because its my daughter number because , her phone is lost .and after i buy a new phone for her o want to activate it again2) or...
View ArticleNeed help
Hi, I was told posting in the community forums is the only way for me to be contacted by a Fido support person through email so I can attach screenshots of what my problem is. So please, can a Fido...
View ArticleChanging sim card online
Hi here, I am already a customer of Fido's prepaid service. I bought a new sim card because the previous sim card is too big for my dad's phone. Unfortunatly, I could not find the option to activate a...
View ArticleChanging number of rings for voicemail
Hi, can you extend my number of rings feom 4 to 6 before turning into voicemail? *** Edited to add labels ***
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