Temporary Suspension
I want to remove my temp susspension from my fido accout ***Edited to add Labels***
View ArticleText Message: SPAM? (drorfi.com)
I just got a text message from +1 (204) 494 0285 with the following message: "Due to accounts updates fido is verifying every account. Verify yours here :drorfi.com" Is this clickbait? ** Edited to...
View ArticlePrepaid Top-up Expiry
Hi, I just wanted to what would happen if I switched to a prepaid account and my balance expires and I don't top up for an extended amount of time. Would I lose my number and service? ***Edited to add...
View ArticleThere is no "Update SIM Card" option
I need to change to my new SIM card but there is no "Update Sim Card" option in https://www.fido.ca/pages/#/my-account/overview. ***Edited to add labels***
View ArticleFido internet is not working
I have been with Fido for about four years. Everything was fine until today. I have a monthly plan which includes internet data and my new cycle started just few days ago. I am sure I have not reach...
View ArticleUnlock phone for free - CRTC new rule
I have a question. I currently own a Samsung S7 that is locked to Fido. I remember seeing a news back in June: http://www.cbc.ca/news/business/crtc-wireless-code-cellphone-1.4161711 that CRTC has...
View ArticlePrepaid to postpaid plan
I recently switched my prepaid plan to a postpaid plan. I had a rather large balance and was told by the lady I spoke to at Fido that it would transfer over to my postpaid account. After a few days the...
View ArticleIphone cellular data usage vs Fido data uasage
Hi, I recently activated a new sim in an Iphone with a 300 MB data plan. My Iphone started to track the cellular data usage (setting -> cellular data usage) from time i instered the new sim. After...
View Articleunlock note 5 verizon on fido network
Hi , im using a galaxy note 5 unlock from verizon ,able to make and receive call and smsable to browse on 3g ,but not able to access lte and send receive mmseven if i enter the lte settings that i saw...
View ArticleData overage charges
Has anyone had issues where they have data overage charges because Fido says I am having random updates happening after midnight when my wifi/internet are off. I don't understand as I have wifi...
View ArticleFido Roam notification / check start time
Hi, how can I check how many days of Roam I have used to far. Also how can I check when my Day started (the 24hrs / $5 or $10)I didn't get a Text/SMS nor could I find online/Fido app any info when my...
View ArticlePayment not processing
Tried paying my outstanding bill as on due date of Aug 01, 2017 and credit card payment did not go through on Aug 01, 2017 at 10:40 pm ***Edited to add labels***
View ArticleTemporary Suspension
Hi, I had temporary suspended my account for the month of May, June, July and August. However, I will be coming to Canada on Aug 13 and I was wonderign if it is possible to activate my account after...
View Articleremoving a value pack
Kindly reply me through PM, how to remove value pack from my plans? What are the added advantages of keeping it in the plan, for me its only 5$ cost. ***Edited to add Labels****
View ArticleI can't see my pdf bill
I can't see my PDF bill. I need to print or save on my computer. Carlos ***Edited to add labels***
View ArticleCancel Plan During Billing Cycle
Good Evening, I'm contemplating cancelling my account, however will be in a new billing cycle by 1 day. I'm aware that I will need to pay the subsidized cost for my device, but am I required to pay for...
View ArticleText message content
I am in desperate need of retrieving text message content from last year that I deleted and really need for court. There must be a way somehow as others have retrieved thier through other providers. I...
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customer service complaint
So frustrated with your service right now!! Am about to cancel all my services with Fido cell phones. So I purchased a new plan and phone with you yesterday, Aug 2nd, 2017; plan all dealt over the...
View ArticlePhone
I broke the screen on my phone.. How do I get a new phone with my coverage? **Edited to add tags and labels**
View Articletwo lines on one pulse plan (share)
Hello, Both my wife and I each currently have a BYOD pulse plan. two seperate numbers two seperate pulse (the same) plans. (we were previously on a Rogers share plan together but unlocked and...
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