Fido data usage vs my data manager app
I have an app (Android) that tracks my data usage. When I compare it with what the Fido usage, Fido shows my usage as over 3 times as much. I have synchronize the app to track acording to my billing...
View ArticleWhere does the 108 dollar come from when I am abroad for a whole month...
I am in China from May 18th to June 28th. You charge me 108.5 dollars for my June bill after charging 137 dollars for my May bill. Like seriously Fido?
View ArticleCancel The Account
Hi, this is Jack and I am wondering about the way to shut the account down as I already left Canada. Thank you *****Edited to add labels***
View ArticleUnbelievable billing
I have been trying, for almost three weeks, to rectify an obvious billing error but not finding any kind of help. In fact, I am being called a liar because they insist that I made 1500 minutes of calls...
View Articlespotify
I want to cancel my fido account but I want to keep my spotify premium. How do I switch it? ***Edited to add labels***
View Articlechange my phone number
Hello, I am having Fido Pulse BYOP. I want to change my number online, but I am not able to see that option anywhere. My account is just showing to change my display name only. ***Edited to add...
View Article1GB
Hi.. I was going through my bill and i was charged 60$ for 1 GB is this normal? ***Edited to add Labels***
View ArticleLeaving canada
I am subscribed to fido pulse plane. I am leaving canada. How can i deactivate totally my plan ?
View ArticleTemporary Suspension
Can someone help me with temporary suspension? I want it to be suspended for 2 months. Thanks. ***Edited to add labels***
View ArticleThe worst customer service experience EVER!!!
I was on the fido website and I was wondering why my bill was so high. I looked at my plan and it was not what I specified when I signed up so I called. I was so frustrated by the end of this call I...
View Articlelost of extended coverage
I recently upgraded my iPhone 6 to iPhone 7 plus. I pass my iPhone 6 to my husband. Every weekend we spend in cottage where Fido extended are working. Before we never had, any problems with Fido...
View Articlewhy doesn't my mobile phone show up on my account? only my fido home phone is...
I am trying to see the details of my mobile phone on my account and the only thing that shows up is my fido home phone. Please help. ** Edited to add labels **
View ArticleWhen my plan is over, do I have to cancel my service or will it just stop the...
I currently have 1 year left on my cellphone plan and I was wondering, once the plan is over, do I have to call fido to cancel the service or will service and charges just automatically stop? Thanks!...
View ArticleInvoice says new phones were $0 you say that's wrong?
Hi I ordered 2 new Samsung S8 plus on 2 of my accounts as upgrades.An agent told me they could not send the phones. So I cancelled my accounts because of various issues I was having with Fido.Anyways I...
View ArticleNot getting incoming after switching to new phone
Hey Guys, I am unable to get calls on my pixel xl . However, i am getting all the messages, outgoing calls work fine and i am able to use cellular data . This problem started soon after upgrading to...
View ArticleVery very upsetting customer service
I have been with Fido for over 10 years to realize it means nothing. It was my first and only cell phone company that I ever used. Now, I am disappointed at how bad the customer service treated me...
View ArticleS6: Wi-Fi calling is enabled but no longer working since Android 7.0
Ever since the update to Android 7.0, I have had the Wi-Fi calling feature enabled but it never does anything anymore. I have it set to prefer Wi-Fi calling over using the network. When on Wi-fi, the...
View Articledata charges
since jan 2017, my plan with 500 mb data, was given a bonus 1 gb data from fido ( total 1.5 gb ) since then, every month, when i go over 500 mb, $10 is charged, have to call fido every month, they...
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