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account suspension

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Hi, I called Fido on 24 Oct to be exact requesting to suspend my line for a couple of months as I will be out of country. Then, at the end of Nov , I got a bill which showed that it wasnot suspended. What a frustration. !I am billed for nothing. Such bad service. 

I tried to check on line to see if I can suspend on line and interestingly there is no such option.

Any ideas

 

***Edited to add labels***


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