Phone Upgrade Back Ordered, Let me Pick-Up Device in store instead

I recently did a hardware upgarde over the phone but the employee I spoke to ignorantly did not give me the option to have my phone picked up in store. 

I have received an email confirmation regarding the changes on my account on November 24th, 2017 but have yet to recieve any form of email containing a tracking number nor a confrimation of my phone being shipped. It is now November 29th 2017. 

I called fido support today and have now learned that the phone I chose to upgrade to, the iPhone 7 Plus 128gb Jet Black, model has now been backordered which is preposterous since the person I first spoke to over the phone had said the model I wanted was in stock. I was told by the person I spoke to recently that I may have to wait 2-3 weeks for the phone to be shipped. 

Can someone please PM me or let me know who I can PM to cancel the shipment so that I can go and pick up the phone in store instead?