i was promised in the FIDO shop i would get free premium spotify for 6 months and i could continue to use my current spotify account
I CANT USE MY CURRENT SPOTIFY ACCOUNT APPARENTLY ONE OF YOUR FELLOW STAF MEMBERS TOLD ME ON THE PHONE TODAY.
please let me know why?
THE aggreement is that FIDO are paying for premium spotify for 6 months so why cant i log in and use my old spotify profile which is signed up through facebook?? WHY??!!!
please PLEASE give me some answers instead of saying it is just a spotify problem and not giving SOLUTIONS.
FIDO AND SPOTIFY HAVE AN AGGREEMENT TOGETHER THAT THE CUSTOMER WILL RECEIVE 6 MONTHS OF PREMIUM SPOTIFY FREE SO WHY AM I (THE CUSTOMER) BEING ASKED TO CONTACT SPOTIFY MYSELF TO FIND OUT WHY THEY ARE NOT TAKING PAYMENT FROM FIDO ON MY SPOTIFY ACCOUNT ???
WHEN I ENTER THE CODE TO ACTIVATE THE SUBSCRIPTION ONLINE FIDO TELLS ME "SORRY THIS SPOTIFY ACCOUNT WAS PREVIOUSLY USED WITH SPOTIFY PREMIUM AND CAN'T BE USED AGAIN FOR THIS PROMOTION. FOR MORE INFORMAITION VISIT WWW.FIDO.COM/SUPPORT
??? BUT ISN'T THE PROMOTION TO GIVE THE CUSTOMER SPOTIFY PREMIUM FOR 6 MONTHS FREE??? - SO WHY IS FIDO TELLING ME THAT THE SUBSCRIPTION CANNOT BE ACTIVATED BECAUSE I HAD PREMIUM BEFORE ?? THAT MAKES NO SENSE AND IS COMPLETELY IRRELEVANT TO FIDO OFFERING ME FREE SPOTIFY PREMIUM. THE FACE THAT I HAVE BEEN PAYING FOR SPOTIFY PREMIUM BEFORE SHOULD ONLY MEAN THAT I WILL NOT BE FURTHER PAYING FOR SPOTIFY. THIS SHOULD NOT DETERMINE IF/ IF NOT FIDO WILL ACTUALLY PAY/ NOT PAY FOR MY SPOTIFY PREMIUM FOR THE NEXT SIX MONTHS.
IT SOUNDS LIKE A BIG FIDO SCAM TO ME. MISLEADING CUSTOMERS BELIEVING THEY CAN CONTINUE USING SPOTIFY FOR FREE FOR 6 MONTHS WHEN REALLY FIDO ARE UNABLE TO ORGANISE PAYMENTS TO SPOTIFY FOR INDIVIDUAL ACCOUNTS.
PATHETIC.
PLEASE CAN YOU SORT THIS OUT AND FIX THIS PROBLEM
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