I think everyone has spent countless hours talking to agents over the phone and chats. I was curious as to if the retention department still exists or if it is just 'another hat' that sales wears when talking to customers. I have been with Fido for 10+ years and are becoming very frustrated. When looking at renewing my contract I am almost pressured out of my grandfathered data plan because of the price of getting a new phone. You either pay more for the phone and less for the plan or vice versa. I was told i was getting a good deal for beoing loyal but in fact was being offered the exact same contract as iff I was signing up online. I happen to get one good rep that heard what I was saying and they did try to help. In the overall scheme of things I am still left with a bad feeling as I have been pressured into one direction and have to pay a crazy amount for a phone that will soon be yesterdays older model (iphone 6s 128gb)
I am still deciding whether to switch providers or not.
***Edited to add tags***