HI all.
Recently, I had to cancel my fido and get abroad.
so I called 611 and very satisfied at the result, the agent told me how much amount is going to be the next bill(approx $8 = 44.80 - 25(promotion discount from 'customer refferal incentive discount) - calcuation of dates I use until cancellation), and sent me a confirming email of cancellation.
| Cancellation request date: | Apr 05, 2017 |
| Service Disconnect Date: | Apr 28, 2017 |
HOWEVER, I GOT A NEW BILL, and got chaged the full amount of $44.80.(covers April 4th~May 3th)
Of course I had phone calls with 611 twice, and they weren't even sure what they were saying, and repeated to say 'wait for the next bill.', and I tried to ask through FB Massenger, and they also saying 'wait for the next bill, even there should not be another bill...........I am disconnecting within this month.......
No One says me the right, and clear answer for 3days, and I'm still wating for my answer from FB for "3hours".
FIDO let me down so much, and it's still going on.
***Edited to add labels***