This is horrible, I am seriously annoyed at the way I have been treated by Fido. Especially given the fact that I have been a customer with them since my arrival in Canada in 2010.
Given my status as an international customer and I have to be between two countries, sometimes on short notice, I have been purchasing unlocked phones since the beginning. Never have I accepted to take a contract for those phones locking you to your provider. In fact, this was the number one reason why I have decided to get my service from Fido.
From the past, this has been no problem, I've had purchased phones at full price. Not signing any contract and denying any type of phone locking possibilities due to my situation. I am baffled... to see that I have been LIED TO. I have recently purchased a Galaxy Samsung S7 from Fido at FULL PRICE UNLOCKED (THIS IS NOT CHEAP, YOU CHARGED ME 50$ TO USE MY FIDO CREDITS TOO, OF COURSE ITS SMALL TEXT FOR REEDEMING SO ITS FINE)
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"You can go to a desert, put a sim card in it and it will NEVER BE UNLOCKED SIR!" I was told with perhaps the most hypocritical smile ever now that I have realized. Now I am in Mauritius, I have purchased a Sim Card for my time here and IT IS LOCKED. WHAT THE HECK IS THIS? SIM NETWORK UNLOCK PIN?
How could such a thing happen, this is disgusting, unethical and immoral to lie to a paying customer. I have PURPOSEDLY PURCHASED THE PHONE ON FULL PRICE AND NOT ON A CONTRACT TO BE ABLE TO USE ANY CARRIER OUTSIDE OF CANADA. AND NOW I GET THIS?
This is UNACCEPTABLE. I shall be contacting Fido on their INTERNATIONAL CALL LINE BECAUSE OF COURSE THERE IS A TIME DIFFERENCE AND OF COURSE I HAVE TO PAY INTERNATIONAL CALLING FROM A LANDLINE.
I am seriously dissappointed and you guys are going to hear from me as soon as I land back in Canada
Sincerely,
A very disatisfied customer
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