I'm so frustrated with the online top up process. I'm a new prepaid customer and this was my first time topping up my $45 plan. Today was the due date. I literally tried at least 20 times on my account and I was able to complete my purchase through interac. Then when I tried to use my credit card, it said oops it hit a "snag". I proceeded to do this twice and same thing it hit a snag. Then I look at my bank account as I used my visa debit and apparently I've been charged twice for $45 each time and there's nothing in my fido account. I didn't even get a text or email confirmation that the top up was successful. I only wanred to top up $45 not $45. If I had received some sort of confirmation that my first top up was successful then I wouldnt have ttied and susequently get charge again. I want a refund. I thought this was supposed to be an easy process. $90 was added to my account then how come my balance is still $2.76???????
↧