Hi,
So I just found out that Fido dollars are not being accumulated on my existing plan/term which still has 15 months to go. Fido wont add spotify to the existing plan, and wants me to switch plans which would end up costing an extra $20-30 per month for the same features.
Shouldn't customers with existing plans still earn fido$ until their subscription term ends? Or alternatively get spotify included instead?
Fido$ benefit was certainly promoted by the sales guy when I signed up, didnt mention it could be taken away at anytime.
**Edited to add labels