I've been with Fido since 2010. When I started backpacking abroad last summer, a customer service rep suggested switching to prepaid so I could keep my number when I got back, instead of cancelling. Sounded good. When I got back in April, I went to see a rep at one of the Fido booths in the local mall. The rep told me I would get $5 off the byop plan I wanted because I was switching from prepaid, and that I'd get that $5 off each month for 8 months. Sounds good, sign me up.
Then the problems start. The rep insisted on giving me a new SIM card - I'm pretty sure all my contacts are stored on my phone, but I kept the old card just in case I find I'm missing something. Then I find out that my login on fido.ca no longer works, and 2 live chat CS sessions and several weeks go by before I can access my account online. Then my first bill arrives, and that $5 discount I was promised? Nowhere to be seen. I've got a free $5 value pack that was never mentioned by the rep instead. I figured ok, maybe I misunderstood something. Now that my second bill has arrived, that value pack that I don't need or want isn't free anymore.
Looks like another chat with CS (by phone this time) is in order tomorrow. Really hope other people's experiences aren't screwed up like this.
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