Add a second line
Hi I would like to add a new line to my account, how do i do that ? **Edited to add label
View Article33 mins wait time on customer service ( Saturday 2pm )
HELLO, I called at 1:32 and waitted on hold for 33 mins just get the dredful robotice voice to tell me the office is now closed!!Fido's wesite indicted thier hours ...close at 5pm EST which mean i...
View ArticleVery long live chat wait time and disconnected!
Today I tried to contact a representative through Fido's live chat. I started waiting at around 3:30pm PST and it wasn't until 6:15pm PST that I was connected (that's almost 3 HOURS!). 5 minutes after...
View ArticleCheckout
im trying to earase things from my shopping cart, but everytime i go to my cart it shows nothing... the whole screeen is gray.. help? **Edited to add label
View ArticleCan i switch my $13 home phone plan to $6.50 (Quebec)?
Hi Can I switch my $13 home phone plan to $6.50 (Quebec)? I have it since ~ 8 months and payed the modem. Thanks
View ArticleHours of customer service
I called customer service at 6:01 am (pst) which is 9:01 am (est) on Sunday, November 20, and the operator keeps telling me the office is currently closed. However, on the website, it says "Weekends:...
View Articlecustomer service
Ive been trying to call customer service trying to reach a real person here from Vancouver at 6am because thier hours open at 9am EST meaning 6am PST but robot keeps telling theyre still closed.
View Articlefree 1000 mins international call
My friend kelp tellin gme that she was informed by a FIDO agent that she can use the free 1000 mins to call to the specified countries either landline or cell, but when she receives calls from those...
View ArticleI cannot get in contact with a Fido Representative through Live Chat or Phone.
I've been trying to contact a Fido representative for the past 4-5 hours and have had no respones at all. I am trying to get the $40/4GB plan which ends tomorrow on the 21st. **Edited to add labels**
View ArticleHow Can I Change My Plan to 4GB/$40?
I'm unable to get through on the phone, and also unable to find this plan online to change it myself... I've got two lines I'd like to change, and WILL take them to another carrier to get this plan if...
View ArticleI have been waiting on live chat for 1hour and 40minutes!! Still no rep...
If fido can set up expectant waiting time, I can plan ahead instead of hanging in there for almost 2 hours.
View ArticleHow can I check my plan now?
I've changed my plan from prepaid to monthly just yesterday. And I called to fido today to change my plan again.While I am trying to check my plan, after logging on to my account, I cannot see the...
View ArticleTablet plan, $15 / 3GB
I'm interested by the $15 for 3GB promotional tablet plan, but the promotional text mentions "when you activate a new tablet with Easy Pay". I already have a tablet (an LG G Pad II, bought from Fido),...
View ArticleNumber Porting
Hi I just signed up with Fido and request to port my old phone number. I was told it would generally take 2.3 hours to complete the porting, but it has been more than 4. hours since then.Ihaven't got...
View ArticleCannot dial out and receive phone call
Hi I just switch my phone # from Rogers to Fido yesterday noon. I got a text message from Fido that the switch is success. However, I cannot make phone call and receive phone call now, but data works...
View ArticleCan't see breakdown of my Bill
Every month I'm paying a certain amount for my bill, but I have literally been through this entire site 5 times and can't seem to find any way to view a breakdown of what I am actually paying for on my...
View ArticleTalk, text and data usage details
how do you get highly detailed talk text and data usage reportsand is there any way to see current usage info... not just the ammount of mins etc.... ***edited to add labels***
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