Unexplained data usage increase
I have been with fido for a few years. My old plan 55 had 2G B of data, and I never came close to using that 2 GB. I have a new iPhone and I switched plans (stupidly) to get roam, and immediately I...
View ArticlePaying your bill
I noticed that my when I paid my bill, my bank has fido listed as Rogersonetime, is this normal even though I paid Fido
View ArticleWifi Calling turned off by it own, and can't be turned on again.
Hi, I am using an ulocked iphone. I just swithched to Fido yesterday from Rogers, and I gave my IMEI to the rep. I successflly activated Wifi Calling, and it worked for a couple of hours. Then it was...
View ArticleData over usage
hii wonna know why i have charged 10$ for utlisation additionnellebecause i had limeted my phone till 2 Go.i am so angry.and it is not fear that fido chrges me 10$ for 34 Mo.i am not satisfied from...
View ArticleEnd plan
Hi guys, Since I am going back to the Netherlands the 7th of November I want to make sure that my plan ends after this date. Can I do this online? Kind regards, Richard Post ***Edited to add label
View ArticleAbout my phone bill
I added a additional line last month , but I can not see Additional Line Monthly Credit for it on the bill. Could you help check? Thanks. ***Edited to add Labels***
View ArticleAccount error 2 numbers
I activated a fido prepaid account then realized it gave me a Toronto area code, so I tried to change the number to a Winnipeg area code got an error then a few hours later I received a text saying I...
View ArticleHow much I have to pay for each Mb of extra data
Hi Fido,Where can I find the cost per Mb/Gb/etc of extra data usage in my plan?There is a spike in data consumption this cycle and I have to understand which app/game/etc is using it. Any help would be...
View ArticleCan't use new phone number after phone number change
I have changed my phone number in online. But now, I can't use my new phone number, and my account plan and balance both turn to 0.- .
View ArticleCan't send text messages from home but can receive them
I've had a Samsung S4 for 17 months. Back in May I had the SIM reader replaced and since then sending texts from home would time out (failed) on an intermittent basis. Lately the problem has gotten...
View Articlepaying my bill in advance
I just upgraded my data plan for tablets and when I got my latest bill it was higher than I expected so I called Fido. The representative was really helpful but said the bill was high because I haven't...
View ArticleBilling
I just set up my billing to automatically come off my credit card but it doesn't say if its processed my payment? ***Edited to add labels***
View ArticlePhone number change online
Is there a way to change my phone number online? If so can someone help me how? If not can I go in? I need to change it asap! **Edited to add label
View Articleroaming in Carribean
hi! I`ve found there`s a confusion on Fido roam info when people need to go to the Carribean country like Belize.. the country can be eligible under Fido pulse plan and Travel pack.. what does it...
View Articlesite shows wrong phone on my account.
I'm using Nexus and iPhone.When I click my phone-number of iphone on my account page, the page shows ZTE Z222 phone instead of iphone.how to fix it? ***Edited to add Labels***
View ArticleRefund on Final Bill
I switched my phone from Postpaid to Prepaid awhile back, and I still have a negative credit balance on my previous Postpaid account. I thought it might get refunded automatically, but I keep receiving...
View ArticleTwo accounts in my account overview
When fido started to use email as login username, I got two accounts in my overview page. One is my account, the other one is an old pay per use number that I created years ago, Thats expired forever....
View Articlemonthly roaming pack cycle calculation
what is the starting date of the monthly US roaming pack? does it start from the day I purchase the pack by sending TRAVEL to 7626, or same as my monthly billing cycle? ***Edited to add labels***
View Articleunauthorized third party charges
A few years ago I got stung with 3rd party charges. I called in to a rep and got 3rd party charges blocked. Last month I got stung again and when I called the rep was only able to reinburse me about...
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