Rogers support accessing my Fido Information
Greetings, I recently opened a Roger's support chat to talk about my internet and cable bill. However, when I provided the account number to the representative she came back with my Fido bill. I am...
View ArticleCall Termination on ZERO Balance
FIDO (prepaid) simply terminates an ongoing call when the remaining balance (during that call) drops to zero.While technically and legally defensible, this is lousy customer relations work! FIDO should...
View Articlenot enough fido dollars to redeem travel pack?
I wanna redeem the 60 bucks Europe travel pack but have only 40 fido dollars in my account.Can I make up the rest by paying by credit card?Or it has to be paid in full all by fido dollars.Thanks...
View ArticleInternational Roaming Package
Dear Customer service, I currently have a CAD$55 / month plan and would like to know about the other available international roaming plans that I can subscribe to in case I am going abroad, like to...
View ArticleChanging Fido number to an existing Wind number.
Hi, this sounds like an odd request. My mother has a Fido line that she won't be using anymore. My Wife has a Wind number and she'd like to keep on using this number with Fido. What I would like to do...
View Articlevpn not behaving as expected
hii have a question regarding vpni have 2 devices. im running freedome vpn on bothi connect both to home wificonnect each through the vpnmy public ip address is the same on both devicesthis doesnt seem...
View ArticleCannot make or receive phone calls - iPhone 5s
It's been 3 days now!!!!! LTE switches to 3G and all calls drops!!!!! Spoke to support, they sent me to Apple, Apple says it's network related, spoke again to support and still nothing!!!!! Is this for...
View Articletravel package confusion
Purchased US travel package twice now thinking I would get texts free while on vacation. I'll never buy a package again since they will always find a way to charge you. Have no idea why I have...
View ArticleContract ending - want a new phone but same plan
My current 2y Tab24 agreement ends on Nov. 15, and I am wanting to do what I did last time around; renew and get a new phone. Bit confused with the website regarding plans, phone purchases, and...
View ArticleAccount Compromised
I believe my fido account has been compromised. I just got my number a few days ago, topped it up with $30, and now it doesn't work. When I go to fido.ca and enter my account info, it says...
View Articlereserved iPhone 6 s How' the Payment working?
Hey every oneSomeone can give info how is working a payment and what extra cost have to pay , bla,bla.Thank you.
View Article12 years w Fido, 2 phones, why can't I upgrade now?
I've been a Fido customer since 2003, first using the Nokia 3390 until it finally went out on me in 2011 (as some may attest though, it didn't really die- I just finally decided to get a smartphone)....
View ArticleIs anyone but me really upset that Fido is removing billing through epost?
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View ArticleTransfer of Responsibility of a grandfathered plan.
Hello,I am taking over a friend's grandfathered plan as they will be leaving the country.It is an old standard plan with a data add-on.I was wondering, if I change the talk and text standard plan to a...
View ArticleBilling Issues
Dear Fido Customer Service, I don't pay much attention to my billing as I normally have it set to automatically come off my credit card. However, a while back I was overbilled by Fido and so removed...
View Articleepost mail box
Who was the bright spark that took away my convenient option of having all my bills in one place in my epost mailbox?? Epic FAIL Fido. I want it back!!! ***edited to add labels***
View ArticleMy bill
My plan is the bring your own phone plan for 55$ a month, just wondering why, it says my bill will be 73$ that's a lot more than 55$ plus tax. ***Edited to add labels***
View Articlevoicemail to text replaced by multiple texts to call vm box
i switched out my iphone for a samsung s6 on at the begining of september. up until this past weekend i was receiving voicemails to text in my msgr app. since saturday i have only been receiving...
View ArticleSwitching to the monthly plan - data question
Hey folks, I was on $39 prepaid plan plus $35 1Gb data add-on and I just switched to $60 monthly plan ($60 monthly fee forUnlimited Canadian, US and International Text, Picture and Video Messaging, 1GB...
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