$100 Auto refill no longer available??
I have Auto Refill setup for the $100 (365-day) option - this failed last week without warning. I know that the registered VISA card works because I was able to use its info to do a on-line manual...
View Articleroaming
i will go to U.S. from 24 to 28 of this month. I want to know how much will I be charge for the roaming ***Edited to add labels***
View ArticleHelp for new system....
I have 4 different numbers in my account but with the new system I totally don't know how to check and go through each number to see all the details for the bill!... Could you please teach me how to or...
View ArticleCan't change my address online
Hi, I keep trying to change my address online but the system keep giving me the message "Oops! We’ve hit a snag. Please check back later." I have been trying for days and still the same message. When I...
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Can't link email to accounts
I have been trying to access my account online but I keep recieving the same message and I have all the correct information inputed and not sure if changing my pin yesterday has anything to do with...
View ArticleCalling a Canadian number that is currently not in Canada
So I called a friend to his Canadian number the other day and he told me that he was in the Netherlands for vacations. Even though we talked for a bit we hung up due to long distance charges. I know...
View ArticleNew (upgraded) Phone: Sim Card
I upgraded my phone a few days ago and expect to receive it today via UPS. I noticed in the materials emailed to me from Fido that the heading "Includes Sim Card" is marked as "No". Is that correct? My...
View ArticlePrepaid account setup?
trying to connect, they send me a code, I enter code and the code doesn't work. Sooooo, I can't have access to my account online. I've tried this about a month ago and it worked. I don't know why it's...
View Articlepayments/balances
I would like to clarify which is the exact balance that I have as of this date. I just paid online $84.35
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Can't Change Email Address
Over the past years, I've always received an email saying "Your Fido Invoice is Ready". This month I did not receive any email notification of my bill being ready -- if I log into My Account via...
View ArticleInternational Text not sending
Hi,I got my monthly plan today and try to text people oversea. I can receive the message they sent me but they cannot receive mine. And it works fine to send text to my friends in Canada. Need help,...
View Articlecelular data over used by note 4
Hi.I have a new Samsung note 4 since October 2015 and haven't had any issue regarding the data usage till this month december,that I found out that my all 6 gigs data has been used even though I set my...
View ArticleDelete My Account on Fido?
Is it possible to delete a registered online account? I want to change the email address where the bill is sent to. But the new email I want to use is already registered - I registered it the other day...
View ArticleGoing over data limit
HELP? my plan is only 250mb but i exceeded to 600mb how much would fido charge ***Edited to add labels***
View Articleadding more data
How do i upgrade my plan to put more data on my phone? I keep going over my data and paying more than what my monthly bill is just on data.
View ArticleVery Poor reception in Port Alberni
I am living in the city of Port Alberni, am using a Lenovo A936 Note 6 and am continually either in the "no service" mode or the FidoEXT mode at home and many areas of the city. Do I blame the phone...
View Article3G connection
Hey all,im having trouble connecting to the 3G network in Kelowna it's non existent
View ArticleSo after 12 years with Fido, no one cares
I decided I was going to explore my options for two accounts we owned with Fido. I mentioned that I may be considering another provider based on cost. The CSR asked who, I mentioned the company and she...
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