Accidental roaming charges - are they reversible?
I travel to an area close to the US border fairly frequently, (from the waterfront, if you look across the river, you can see the US) and my phone sometime has a tendency to hop over to AT&T...
View Article20 Years with Fido
I have been with Fido for almost 20 Years. Coming up this December. You can say that I have been a very loyal customer. For the first 10 years, Fido actually sent me a SWATCH as a gift. That was...
View Articlemy bill
I can't see any bill is organized for me in my account system . Is there any bill I have to pay? Thanks ***Edited to add labels***
View ArticleIncorrect email address
I opened a new account today in my own name at a Fido store but it seems the employee typed in the incorrect email address. Now I can't connect my account because it says the account is already...
View ArticleNo upgrade new sim card option in MyAccount
Hi, I just lost my phone and my friend help me to bought a new sim card. There is no option for upgrade new sim card in my account but my girlfriend's account has this option. WHY?? Anyone can help...
View ArticleFIDO ROAM charge for 1 txt message while in the US
Hi, I was wondering for FIDO ROAM, you get charged 5$ for using your phone even for 1 text message?Before, it was the 0.75$ per text message while abroad.So as i understand it, the min. charge for 1...
View ArticleLg g5 not sending text messages
My phone takes forever to send texts. If I restart it it works for a little bit and then acts up again. I've gotten a new SIM and its still not working. Help! This is a new phone and I'm getting really...
View ArticleI'm trying to chat with Fido live but it doesn't look like my chat is going...
I'm trying to chat with Fido live but it doesn't look like my chat is going anywhere
View ArticleHaving tons of trouble with Fido recently
So to get things started I've been with Fido for over a year now with no problems. I wanted to upgrade my phone to the Huawei P10 Plus and got the phone ordered from a rogers store in my area. Had to...
View Articleline still activated
i just called and ask to cut the line under my daughters name , but it still activated, but her cel # is already in freedom mobile, it seems that she has two provider in one celpon no.
View ArticleCan only download my first bill
Hi Fido, I can only see my first paid bill (November 2016) in my personal account. I would like to see the details of my last bill from August 27th 2017. Could you please help me by sending it to me...
View ArticleUpgrades
On my app it says that I can upgrade today for $88 but when I went into the store the guy tells me I can upgrade for $110 I don't understand how do I upgrade today for $88 ** Edited to add labels **
View ArticleNo network signal - Ile de soeur Montreal
Well, is just that the sign has been gone for the last 3 days, sometimes if I'm lucky the signal come back for a few seconds, I've been with Fido for almost 3 years now, and this is the first time the...
View ArticleHas anyone ever heard of a phone being non fixable because of being overcharged?
So, I brought in my LG for repair, the screen was frozen. It was returned saying mainboard was corroded and beyond repair. The sales clerk told me I had probably over charged it! I said it was...
View ArticleUpgrade device then change plan? Vice Versa?
Is it possible to upgrade your phone then change to a better plan after? Or is it not possible because I would be locked in for another 2 years?Vice versa? ***Edited to add Labels***
View ArticleA question for the 'unseen' mobile plan
Hi dear Fido, just got one question to ask.I am still a university student so I would like to pick the kind of mobile plan that can contain a bit much data, phone call time. Then I selected the plan...
View ArticleLog In Glitch?
What do I do if I can't log into my Fido account, but it only logs in when I click the forgot password button? ***Edited to add labels***
View ArticleBring your own phone plan question
My dad and I just went to Fido to upgrade and/or change his plan (he was on $44 standard plan from long ago) because he received an email from Fido with a loyalty offer for $40 unlimited talk/text/1gb...
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