Disappointing experience with Fido - went to a Fido store to purchase apple...
Hi folks, went to a Fido Store -Champlain Mall - Vancouver, to purchase Ipad mini 4 I was going to pay for it outright - but she refused - saying that they had sent it back - and asked me try some...
View ArticleCan't connect to data bytes
I am trying to access data bytes but it tells me I am not connected to the fido network. I know I am connected to it though as I am on the bus using my data, not wifi.How can I fix this so I can use...
View ArticleRoaming Charges Asia w/o Travel Pack
Have 31-day travel pack for zone 3, asia, talk & text. [Not a smart phone] Will be staying in Asia well past 31 days. If allotted minutes and texts are used up before the travel pack days are...
View ArticleData overage charges
I got charged $10 data overage even though I turned the data off right after receiving the 95 % warning usage. The bill shows that I was over 1 or 2 mb over....can you waive this charge? ***Edited to...
View Articlefido Temporary Suspension
I asked for a temporary suspension for 3 months started from June to August ; however, I am confused that whether my fido account is suspended temporarily because the website shows that i will need to...
View ArticleBeyond angry...
I came here as a last resort. Unlimited talk and text Canada wide for 2 phones $110.00 per month + taxes = $124.30 One day in April someone called and said they could add 500mb of data at no extra...
View ArticleAngry customer
I called on June 22 and mentioned the Freedom mobile $45 for 4G ad, the CSR offered me $45 for 2G with 2G bonus for 24 months, plus the option to upgrade the phone if I am willing to pay $25 more per...
View ArticleDevice Savings Recovery Fee
I am beyond shocked and angry. I've been a fido customer for over 20 years and called to get long distance added to call the US. The agent told me about this great new plan he could change me to,...
View ArticleTemporary Suspension
Hello,I called Fido on May 16th to suspend my plan for the months of June and July. However I just received my June and July bills and I'm being asked to pay the full price (not 7$). I didn't use my...
View ArticleCUSTOMER SERVICE - NOT ANSWERING?
WHY hasn't my previous complaint about the Rude UNprofessional 'manager' Gerald @ Georgia & Granville who TuRnEd his eyes uP when he saw me again last week and Said previously, "Here we go again.."...
View ArticleWhy isn't Fido's 'SEND' button working ?
WHY isn'T Fido's 'SEND' button here https://www.fido.ca/consumer/share-a-concern 'working' properly ? NOTHING happens when I click SEND ! ***Edited to add label***
View ArticleHi
Is it possible to pay the rest of my phone before the end of my contract? I would like to reduce my monthly fee.
View Articlehow do i use my fido mastercard dollars to pay bill
How can I pay my Fido bill with my Mastercard dollars??? ***Edited to add Labels***
View ArticleNot receiving a confirmation email.
Hello,Yesterday i did an upgrade for my phone due to it crashing all the time the past 2 days. And i would like to know when i will recieve a confirmation email of the upgrade i did. ** Edited to add...
View ArticleChange To Paper Billing
i would like to receive my bill by regular mail, not online anymore.how can i do ? or can you change it for me, thanks ***Edited Title**** Edited to add labels **
View Articlefraudulent activities
hi i have received a fraud file number,but i havent been contacted and its important that i do,since i cannot get a newphone,im waiting ,so is there a phone number or some sort of contact for the fraud...
View ArticleVacation Service Suspension
I called Fido in early April to tell them that I was going overseas and would be shutting my phone off on April 07 and turning the phone back on when I returned to Canada on May 17. They said that the...
View ArticlePhone doesnt dial out
Who do i email to have this problem dealt with. Since i aquired my new phone(last fall) my phone hasnt been able to dial out, not even to contact fido (611)I need this dealt with. Its ridiculous
View ArticleNetwork coverage in a new building
What does it take to have viable network coverage in a large building complex?I just moved into a new building and coverage is already negligible by the windows, and pretty much inexistent when I head...
View ArticleBilling details
How can i view the details of my bill such as the numbers called, minutes consume and the rate how. Much to pay in that particular call? ***Edited title******Edited to add labels***
View Article