Travel pack to Cuba?
I usually buy a travel pack to Cuba. However, when I called this time, I was told there Cuba was removed from the travel pack. Huge dissapointment! What are the rates if I have to call Canada or...
View ArticleBilling Dates vs actually receiving them
Hi there, I have found you are dating my bills on the 21st of each month but then they are not available for at least 4 up to 7 days at a time. Why does it take so long to post them and is it quicker...
View ArticleFido Networks
Good Day, I was traveling last weekend and visited a friend in Kingston Ontario. I notice very low reception in that area. I forced my phone into 4G and still nothing. I was able to connect to the Edge...
View ArticleChange prepaid (By the minute) to promo Post -Paid at advertised $20.00/Month.
I have a reasonably large pre-paid balance. (Wife's phone, little usage but always refilled when necessary).I understand that the prepaid balnce would be transferred to the new post-paid account and...
View ArticleMy phone keep saying no service
Hi. I want to find out why my phone keeps saying that. ***Edited to add labels***
View Article5 Days, after filling complaint with FIDO, still can not send out TEXT msges
Since Saturday,I am having this problem, I have been with Fido for 14-15 years, but their service never gave me that much trouble, running a small buisness for Drivers Training, and 99 % students use...
View ArticleData top-up one time or recurring?
I just topped up my data using my phone. I have assumed that the top up will only apply to the current usage cycle and that my plan will automatically revert to the original plan on the next cycle **...
View ArticleHaven't received my May bill
i havent received me bill i can i see in me account that the next bills is 9 mai and now were 17mai and i dont get me bill yet hep ._. ** edited title + added labels **
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Voicemail Greeting Options-Home Phone
Just started using the wireless home phone service and I have couple of questions... Is it possible to chose the fido system greeting as default, instead of recording the name or phone number as the...
View ArticleCancelling spotify premium linked to old fido number
Hey all, I've got a spotify premium account linked to both facebook and my old fido account, the account and number have both long been canceled. Looking to cancel that spotify account and use a new...
View ArticleNeed a plan for snowbirds!
I had a number for my senior parents (snow birds) for the past 10 years. For some reason (bad advice from a customer rep) I lost the number and they assigned it to someone else and I will have to get e...
View Articlesms charges on a data plan
Hi, We have recently noticed that there is 45 messages for last month and 35 for this on the invoice charged as an extra usage!!! Its a 3gb data plan so am pretty flustrated how come sms charge can be?...
View ArticleWent over my data
I went over my data last month because my account shows me a new billing cycle started, while in reality I was on the last day of my billing cycle. And I got charged $10 extra. I didn't get the SMS...
View ArticleWhat Happen Fido?
Hi Community/FIDO, I've called in to the call center 3 times this past couple days, I am getting different answers from all sorts of agents. I dont know who to believe anymore. 1 - Is the loyalty...
View ArticleFido pulse plan
So I want to switch to the 49$ BYOD 6GB fido pulse plan And let's say I want a the galaxy S8, it says +7, +15, +20 option with a 2 year term plan. So after the 2 years, will the price drop back to 49$...
View ArticleMy mms videos sent and received are so blurry on tbe samsung s8+
Please help.samsung said it's your providers mms size issue **Edited to add tags and labels**
View Article4GB Data in one night?
Yesterday I checked my data usage and there was still 600MBs remaining. And this morning I get a text message from fido that I have overused my data (3.4GB exceed). I checked my IPhone and the wifi...
View ArticleFreezing Fido account while abroad
I would like to freeze my account while i am abroad,. Last time i called Fido they told me it is possible and i could call from the airport to do So.As i was leaving 5:30am the service line wasn't open...
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