Billed for unanswered calls
I have had my Fido mobile number for 2 years and am still receiving multiple bill collector calls intended for the previous owner of the number. I use an Android call blocker app (Extreme Call...
View ArticleFido ships my new phone to old address. Old device is sold. Phoneless and...
Fido will not take responsiblity or action in replacing my device when they sent my phone to an old address this week. Apparently I am to make my way from Nova Scotia to Toronto and pick up the phone...
View ArticleI phone 7
Can you explain me the plan for getting I phone and the plan details of that. Can I get a full price structure.
View ArticleI can't find my post
I posted something today about unable to set mini voicemail. Now I can't find my post. Where can I look up for my past posts?
View ArticleHow to set default voicemail greeting with no voiace signature?
Hi team, I really like my previous automated voice message where it says: "You have reached 778*******, please leave a voice message after the beep". Since I updated my plan last month, my new plan...
View ArticleNot receiving a bill
I'm not receiving a bill via email anymore. Can this be rectified ? ***Edited to add Labels***
View ArticleCannot Refill My Account Online (Virtual Vouchers)
Cannot Refill My Account Online (Virtual Vouchers) ** Edited to add labels **
View ArticleCan not Send Text Messege outdoor
I can't send messages , it spend long long time , what's happened?my Phone number is ###-###-#### ***Edited to add label***
View ArticleBilling Type credit
Around 2 months ago I change my billing type to online because on your web said will have $10 credit.1. May I know when will this apply to my account?2. Just find out billing type cannot change back to...
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IPv6 support for home Internet
Hi, I was wondering if Fido has any plans for deploying IPv6 to their home internet customers? I just recently signed up with the 60M/10M promo plan and while Rogers is now offering it with a similar...
View ArticleBilling
I had upgraded my phone on a two years contract at late of December 2016. And I requested to use my fido dollars to pay for my new phone. But it didn't go through when I got my bill on line. And I...
View ArticleDetails of $40/4gb plan
HiI got the 4gb 40$ promotion that was on a few months back.. I'm in BC and calling is unlimited province wide. I was wondering how the plan works.. Here are some questions I have, please feel free to...
View ArticlePaying unpaid balance after cancellation of phone plan
I had cancelled my fido plan in december 1 and fido emailed me today (January 26) to make me pay fee that I had not paid for december (which was 54.13 CAD). I had completed payment just few hours ago...
View ArticleBill Payment
Hi, I need some information on Fido bill payment. I started using Fido on Dec 20, 2016 with 2 year contract agreement. This is my first time using Fido. I made a late payment of $98.6 on my first bill...
View Articlebills in PDF
Hi, I would like to know how I can download my bill from September/October 2016? I have already paid, but I need the full description on the bill. ***Edited to add labels***
View ArticleFido service continue with Port out existing FIDO phone number
Hi,I need advice from FIDO customer service. if I have a phone line from FIDO & I want to continue FIDO service with same plan & term & services, but want to port out the existing phone...
View Article10% discount for new lines
Hello, I switched over from Rogers to Fido in November during the $40 4GB plans. When I signed up, I was told by the rep that any additional lines I add to my account would get a 10% discount, so I...
View ArticleRecover old forum ID (kr6)
Hi Fido Team, Is it possible to recovery my old forum ID, kr6? The kr6 ID was like to my phone number before the fido website changes. I was forced to use my email as my web ID and have since lost...
View ArticleMy plan
My plan is with 1000 minutes international call included, why I was charged when calling US? ** Edited to add tags and labels **
View ArticleFido offers free picture and video texting
So if I try and send a picture or a video it won't send, I have to turn on my data in order for it to send. When I have to turn on my data it's no longer free, because I am using my data plan. I asked...
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