For the last 2 weeks I have an open case where an incoming call is going straight to voice mail without it ringing on my end or seeing it in the phone history. This is happening to my fido home phone and the incoming number is a number that has called me in the past without any issues but now all of a sudden can't get through to me directly.
In fact last night it happened on my cell phone as well where an incoming call went directly to voice mail without showing on my cell phone so it seems to be happening to multiple phone numbers so I can't be the only one experiencing this issue.
I have been told it is a known issue that has been forwarded to to technical team but no one is following up and it has now been 2 weeks. This should not take this long without any status update or eta for resolving this. I'm hoping that someone from the technical team monitors this forum and can provide an update to this issue.
thanks.
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