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Negative balance on final bill

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I left Fido back in July 2017. By August 2017, I was getting a final bill with a negative balance on it.

Reading through the forums, seemed that the standard course of action at the time was to wait for a cheque to be delivered for this credit. However, it's now October, and I'm still getting these final bills with negative balance, and no cheques in the mail.

 

I tried to contact Fido account services via phone, but since I don't have a Fido number anymore, I couldn't get in touch by phone.

 

How would I get my refund?

 

**Edited to add tags and labels**


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