Network In India
I am planning to Travel in INDIA for 2 weeks.I just wanted to get SMS which I receive on my number.I dont want to do any SMS and any CALL and dont want to use DATA.
View ArticleMissing Aug 2023 & Mar 2024 on Equifax — can’t reach Fido support
My closed Fido account shows no payment data for August 2023 and March 2024 on Equifax, even though both bills were paid. I’ve tried scheduling a callback through the virtual assistant on 1 (888)...
View ArticleeSIM
I'm currently abroad. My eSIM accidentally got deleted from the phone. First I chat with an agent and they told me the can't help anything regards eSIM I have to call Fido then I called Fido customer...
View ArticleTerrible Customer Service
Hello I cannot reach Fido Customer Service anymore. They charged me for Roam Service that I never used. I wont ever pay! I am trying to reach out to them and their system send me an appointment that...
View Articleseeking contact with a representative
how to I get to speak with a customer representative
View ArticleClik here to view.
What's the difference between 'Talk & Text - Entry' and 'Talk & Text - Plus'
It's not very clear where to find this information on the website. As seen in the screenshot, if all data, talk & text plans include the same features and beenfits, what's the difference between...
View ArticleReconnection request
Hi thereI left my phone bill to pay while I was out of Canada on vacation and my mobile connection has been suspended. I paid the full bill six days ago. What should I do to get my connection back?
View ArticleClik here to view.
Cancel Fido service
Hello Fido, I recently moved back to my home country and am no longer residing in Canada. As a result, I would like to cancel my Fido service. Unfortunately, I’ve been unable to reach Fido support from...
View ArticleDiscrepancy in Billing and Miscommunication Regarding 3G Shutdown Charges
Dear Fido Support, I am writing to express my disappointment regarding a recent billing issue. My bill was initially shown as approximately $47 CAD, yet I was charged $137 CAD. I contacted your support...
View ArticleI want to know why i’m still being charged
I want to know why I’m still being charged even though I already canceled the phone line and paid the final bill. I’m still receiving a bill for $35.86, and I have no idea what it’s for, especially...
View ArticleUnable to reach representative to pay balance
Hello Fido, I am posting here because I have been unable to reach a live representative, and all support options route me to automated systems. I am recently a refugee claimant accepted in Canada and...
View ArticleCharged for the setup service fee even though I was told I would not be
i have got a win back call from Fido last month. the staff said i won't be charged for the setup service fee. However, the fee is on my latest bill. I called several times. no one can give me a solid...
View ArticleWhat does this mean?
I'm currently on an inexpensive plan. I get 100 Canada wide outgoing minutes each month and unlimited incoming minutes per month. I have an offer sent to me which gives me unlimited outgoing Canada...
View ArticleTruly Incredible
Fido has cancelled my phone number by accident not once, but TWICE over the past 24 hours. I called to upgrade yesterday - they said they'd do the 30 day cancellation and call me before it cancelled....
View ArticleWhy it is so hard to talk to a real person on Fido?
The AI is not performing satisfactorily. It fails to comprehend my questions, only grasping a few words and delivering irrelevant information before abruptly terminating.There is no phone number...
View ArticleSchedule Callback Issue
I have an issue that the chat specialist advised would need a callback to handle, but I can never schedule one dialing 1-888-481-3436. Everytime it says "I am sorry, I am having problems scheduling...
View Articlereactive suspended account
Hi Fido Support Team,My Fido account is currently suspended—a status I proactively requested due to being overseas. If I temporarily reactivate the account and then request another suspension, could...
View ArticleHow i can share data to my tablets and laptop like hotspot service
How i can share data to my tablets and laptop like hotspot service
View ArticleRe activate my cancelled account
Reaching out to customer care is so annoying. I want to reactivate my cancelled accout. I am trying to reach out specialist since morning. The new bot doesn't schedule a callback. Fido customer service...
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